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Sales Service

Location:
Duluth, Georgia, 30338, United States
Posted:
March 31, 2011

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Michael Nachman

**** ****** ***** **. • Atlanta, GA 30338 •404.***.**** • vy87hw@r.postjobfree.com

EXPERIENCE

Insol, Inc. 2008 – 2010

(A 20-year IT outsourcing service company that focuses on the unique computing, networking and application needs and technology project implementations)

Operation Manager

• Focused on operation, project & end-to-end client management and customer service, IT materials, business project management, and financial management. Manage project implementation to achieve budgeted results and other financial criteria, and to preserve the capital funds invested in the enterprise.

• Contributed to the development of the internal change management capability and applying change management concepts and techniques on key project implementation.

• Applied change management tools techniques and methods on a variety of IT consulting projects, ongoing outsourced IT services and recently – full infrastructure and application hosting services at a class IV data center.

• Developed a telemarketing process to generate qualified leads/new clients for the company range of services. Increased recurring monthly revenues by 27% in the first 6 months.

• Developed credibility with existing C level client base, identify project based business and generated and acted on leads to deliver effective sales presentations, recruited retainer service contracts with new clients and upgraded existing contracts to achieve maximum utilization

TechBridge, Inc. 2005 - 2008

(Nonprofit organization that focuses exclusively on the technology needs of the nonprofit sector nationwide)

Director of Operation

• Managed daily operations, delivery of technology services and the Data Center hosting service. Managed daily consultants’ utilization, back-office operation, business development and the existing client base

• Established a technology service operation from ground up; grew service capacity from a staff of 7 and 35 clients to a staff of 21 servicing over 250 clients

• Quadrupled the earned income from client work to over $1.2 million for FY 08 while saving nonprofits over $1.8 million in fees for technology services

• Designed the successful implementation of an outsourced IT support plan and hosting services that meets unique nonprofit operational needs and budgetary limitations; now services over 140 organizations

• Established a profitable Community Helpdesk for nonprofits that has expanded nationwide during 2008 fiscal year

All Covered, Inc. 2003-2005

(A nationwide IT outsourcing service company that focuses on the unique computing, networking and application needs of SMBs and nonprofit organizations)

Managing Consultant

• Managed the Atlanta market, consisting of 12 professional Data Network Consultants, covering Retainer customers throughout Georgia

• Managed an operation of over 100 Retainer clients and interface with rest of 18 markets throughout the country

• Managed daily operations of 12 certified IT consultants, hired qualified consultants to meet clients’ needs and efficiently allocated resources to maximize revenue

• Developed credibility with existing client base and upgraded existing contracts to achieve maximum utilization

• Bundled service packages for businesses that requires less than 8 hour per month IT services in a form of a fixed fee service, including 24/7 remote monitoring and remote support as well as on site visits. Developed fixed fee projects and implementation processes to accomplish higher hourly rate and increased margins

Diversified Computer Solutions, Inc. 1999-2003

(Data Integration, LAN, WAN, VOIP, Data Security Services and Consulting Service Provider for small to medium size companies)

Managing Consultant

• Managed the Atlanta Division, consisting of 14 professional Data Network Consultants, covering the 8 SE States and Retainer customers throughout Georgia

• Daily management and operation of 85 Retainer clients and the interface with the Division in South Carolina

• Developed operational procedures, accounting and proper client invoicing. Hired qualified consultants to meet clients’ needs and efficiently allocate resources to maximize revenue

• Developed credibility with existing client base, generated and acted on leads to deliver effective sales presentations, recruited retainer service contracts with new clients and upgraded existing contracts to achieve maximum utilization

• Generated 170% revenue increase, higher utilization and lower overhead with client satisfaction resulting in a profit increase of 42%

MOL – National Sport Lottery 1995-1999

(Joint Venture Company with the Kazakhstan government, operating throughout the Republic of Kazakhstan and controlled by the headquarter office in the capital city of Almaty)

Managing Director

• Spawned a company, from ground zero and operated the National Sport Lottery having to date over 80 employees, 12 offices with over 4,000 POS generating over US $15 million in annual gross sales

• Lead negotiations with government representatives for a 49 year exclusive license to operate the National Sport Lottery throughout the Republic of Kazakhstan

• Developed business and implementation plans for the start up and operation of the company

• Presented and negotiated with investment's groups for a complete investment package

• Established a fully operational company including - office purchase, personnel hiring, function definition, sales & marketing strategy, legal procedures, banking and monetary procedures, creation of sub-offices with a nationwide sales network

• Developed a tender and associated documentation for an On Line Lottery System. Reviewed and analyzed proposals and provided a final recommendation document for the best suited system taking into consideration existing infrastructure, local culture, habits and retailing practices

• Negotiated a purchase and service agreement for the supply of an On Line Lottery System. Developed necessary implementation, operation and administrative procedures

Video Lottery Technologies, Inc. 1990-1995

( $178 million, manufacturer, software developer and turnkey facility operator for the gaming industry)

Director of Sales and Marketing

• Responsible for the design and implementation of sales, marketing strategy and objectives for the Far East, South America and Eastern Europe

• Developed plan of action and priorities regarding active projects in Brazil, Argentina, Columbia, Uruguay, Israel, Romania, Russia, Kazakhstan, India and South Africa

• Primary company liaison with potential customers and assigned agents for respective markets and regions

• Supervised, negotiated and implemented contracts including engineering coordination. Enhanced company's capability to provide customized solutions by actively negotiating technical and system integration in response to project needs

• Developed personnel programs to cover all respective areas of control

• Supervised 11 sales and marketing personnel in 9 countries on 3 continents

General Instrument Corporation 1982-1990

($1 billion Corporation with a presence in the entertainment, telecommunication and gaming market)

Managing Director

• Managed on site for the development, installation, and subsequent support of an extensive turnkey lottery system. Represented company in negotiations, product specification, system development, integration and installation

• Played primary role in the negotiation of a $13 million contract to supply a central computer system and 1,500 lottery terminals, to process over $250 million annually using three different lottery games

• Managed a 34-person operation and maintenance team, which provided the on-line and batch processing computer service for the central computer system and 1,500 terminals in off-site locations nationwide

• Managed the installation and implementation of this full-scale duplex on-line system, configured to operate in a real-time environment, processing over 80 million lottery tickets per year

• Developed various utility software packages on IBM PC and Data General computers to support the site operation in response to customer needs

EDUCATION

Tel Aviv University, Tel Aviv, Israel

• MBA in Marketing

Loyola University, Baltimore, MD

• MES in Computer Science

Boston University, Boston, MA

• BSEE in Electrical Engineering, Magna Cum Laude



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