IT Project Manager

PROJECT MANAGEMENT / SYSTEMS ENGINEERING

Project Manager, Project Coordinator and Systems Engineer with over 20 years of experience in developing new technology solutions, managing customer expectations, managing developers, and supporting production. Specializing in developing requirements, system specifications, project plans, and customer relations. Dedicated in developing projects right the first time, on time, on budget and meeting all necessary requirements.

PROFESSIONAL SKILLS

Technical Management

• Strong leadership and communication skills

• Extensive Project Management experience

• Requirements and design specification

• Writing training and support documentation

• Technical training and presentation skills

Programming, Databases and Graphics

• MS Access

• Word, Excel

• Visio

Management Tools

• Microsoft Project (2003 and 2007)

• Microsoft PowerPoint, Excel, Outlook, Word

• Microsoft Project Server (2003 and 2007)

Operating Systems and Servers

• Win 98, Win 2000, Win XP, Vista

• NT 4.0, 2000 Server

• IBM Mainframe

PROFESSIONAL EXPERIENCE

EDS, Plano, TX 2005-2008

EDS provides a broad portfolio of business and technology solutions to help its external and internal clients improve their business performance.

Project/Program Manager Legal Affairs and HR Systems

• Manage Legal Affairs projects to include: Matter Management, Code of Business Conduct, Legal KnowledgeCentre, Legal Affairs Service Center and Legal Hold with a global team of developers. Providing the business client with immediate response to problems.

• Developed an eDiscovery process by creating an interim solution for search and collecting electronic data over the EDS network replacing the manual process used in the past.

• Reduced the twelve servers spread over three locations that support EDS Legal to two virtual servers reducing the server and maintenance cost by 70%.

• Managed budgets for all projects to support the CIO objective of + or – 3% of projected.

MBNA, now Bank of America (contractor), Dallas, TX 2001-2005

MBNA was the largest independent issuer of MC, Visa, and AMEX Credit Cards in the U.S.

Project Manager/Coordinator

• Managed the American Express North America and Europe implementations for all Risk Management Application Systems (Fraud, Scoring, Collections, and Recovery) allowing MBNA to be the first credit card processor besides AMEX to issue their card in the U.S.

• Managed the effort to internationalize dates on reports and screens giving the worldwide users dates in the format they were accustomed to, especially the European users.

• Reduced the time to report completed tasks to upper management during implementation by developing a standard implementation process.

Xybernaut Solutions (subcontractor to CSC), San Diego, CA 2000-2001

Xybernaut sells and supports a Project Management Tool called OXP2. This tool is used for very large projects supporting over 20,000 tasks.

Project Manager

• Support the implementation of an ERP System by training and supporting the User at the County of San Diego on the OPX2 (project management) tool. Train Project Managers on the use of the tool and how to create reports for project presentations saving reducing the time required for weekly status reporting.

HomeBuilder.Com, Dallas, TX 2000-2000

Dot Com Company specializing in the new Home market for buyer’s research through the Internet. Alliances built with homebuilders throughout the United States, posting house plans and existing home inventory, helping to make the connection of buyer and builder.

Project Manager

• Project Manager and Business Analyst for the new Billing and Contact Management System. Resulting in faster more accurate billing of space and data used by the Internet environment for the builder customers.

• Managed the transition of jobs and job skills to the new Scottsdale Customer Care Center resulting in a smooth move to the new center.

EDS – E Solutions, Plano, TX 1998-2000

E Solutions was the consulting arm of EDS specializing in the Y2K project and supporting projects through out the company.

Project Manager

• Responsible for Year 2000 assessments at several state agencies providing the observations in a report that was used by the agency to correct any potential failures before the date changed to 2000.

• Manage the Y2K process of gathering components; renovating the code; writing Unit, System, Future Date and Integration Test Cases; and conducting Walk Through for User sign-off. The client was not impacted with any Y2K failures.

• Wrote a Project Management Methodology for a local (Dallas) Internet Service Provider.

Experian, Inc., Allen, TX 1995-1998

Started at Experian with a consulting company, CUTTER/WILLIAMS, converted to a full time Experian person. Experian is a Credit Service Provider.

Project Manager

• Responsible for Management and Project Management for building an Automobile Information System. Provide a service that Experian could sell to any person inquiring about a vehicle Title or Registration.

• Manage a team of 8 to 22 programmers and Quality Assurance personnel.

CARE Systems Corporation, Dallas, TX 1993-1995

Develop and sales of a workers’ compensation software for clients that manage their workers’ compensation claim in house.

Project Manager

• Responsible for implementation of CARE Systems workers’ compensations software at a major client site in Florida.

• Established a Third Party Administrator environment that provides claims adjustment, medical management and processing for over 9,000 claims yearly. Reduce the processing cost to the client by 40% over the previous method.

IBM Corporation, Dallas, TX 1988-1993

Computing hardware manufacturer, sales and service, and consulting services.

Project Manager/Consultant/Sales

• Responsible for sales, planning and implementing redevelopment project.

• Authored portions of IBM’s Application Redevelopment Methodology and class manager for the “Application Redevelopment Class” presented to IBM application development consultants.

• Guided several teams from one person to 16 people converting clients to an IBM platform, development of a “Just in Time” manufacturing system for a major suture manufacturer, convert a telephone billing system from the client’s Honeywell mainframe to an IBM system.

Education and Awards

• York College, York, Pennsylvania

• Florida Technical College, Cape Canaveral, Florida.

• Started the PMP Certification Course

• Completed SMU’s E-Commerce Program

• IBM Leadership, National AD/Cycle Recognition, IBM Local Emphasis Recognition, EDS Recognition

Outside Activities

• Completed 38 Marathons

• Completed 5 Ironman Triathlons

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