Customer service
Resume:
Amira M. Elba
Seatac,wa,****8
*********@*******.***
********@*****.***
OBJECTIVE
Hard-working individual seeking a position where I can apply my excellent customer service skills
QUALIFICATION
4 years of excellent customer service experience
4 years of airline service experience
Process cash, credit card, and check transactions accurately
Able to problem solve and address customers’ needs
Remain calm and on task in a fast paced environment
Bilingual; English and fluent in Arabic
PROFESSIONAL EXPERIENCE
Customer Service
Ross Dress for Less, Renton, WA
Responsible for checking in and checking out of merchandise able to problem solve and address customers needs working as team player in pricing the merchandise and stock room put away merchandise where it belongs.
03/2009-Presen
Passenger Service Agent 04/2008-01/2009
SeaTac Airport, SeaTac, WA
Assisted passengers with check in and baggage services; addressed their needs and concerns; provided Arabic translation assistance.
Schedule Organizer 02/2006-08/2008
SeaTac Airport, SeaTac, WA
Organized schedules for aircraft inspection; transport cleaning supplies between aircrafts, terminals, and air cargo facilities; prioritized assignments according to the daily schedules; coordinated and delivered mail, cargo, and baggage containers to appropriate destinations.
Cabin Service 11/2004-09/2005
SeaTac Airport, SeaTac, WA
Cleaned and sanitized aircraft cabins; complied with all SIDA security requirements; prioritized daily assignments according the schedules; supervised teams for 10-12 different operations daily.
Customer Service Clerk/Cashier 03/2004-07/2004
Mervyn’s, Alameda, CA
Processed cash and credit card transactions accurately and effectively; delivered excellent customer service to all customers; assisted customers with product inquiries.
Cashier 11/2002-03/2004
Target, Pinole, CA
Processed cash, credit card, and check transactions accurately and effectively; delivered excellent customer service to all customers; stocked merchandize according to product turnover assisted customers with their shopping needs.
EDUCATION
First Aid/CPR 2008
Bellevue,
High School Education 1990
Egypt
References available upon request
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