Customer Service Sales

Donna M Henderson

Email: *************@*******.***

Career Overview

I have years of experience in a variety of fields. In addition to my extensive professional experience, I have strong communication, customer service, and administrative skills.

My broad background makes me an excellent candidate for this position.

Skill Highlights

• Proficient with Microsoft Office software

• Spreadsheet creation, entry and formulation

• Extensive experience with heavy scheduling

• Extensive experience with travel booking

• Broad-ranging industry experience includes:

communication, banking, manufacturing

• Planning/Coordinating

Core Accomplishments

Process Improvement

• Created, implemented and maintained trade show schedule for 6-10 trade shows a year which resulted in more cost-effective trade show budget yearly for the department.

Scheduling:

• Managed daily schedules and sales leads for 45 sales representatives and Sales Director.

Multitasking

• Demonstrated proficiencies in telephone, e-mail, and fax and front-desk reception within high-volume environment.

Document Organization

• Developed and created effective filing system to accelerate paperwork processing.

Professional Experience

Dixon Ticonderoga Company May 2007 to October 2010

Channel Administrator of Educational Channel

• Managed Trade show for the Education channel

• Traveled to Trade show to setup and showcase the products

• Produced reports for catalog reviews

• Created catalog review binders for presentation to customers

• Checked product information, pricing, images, and copy for customers catalogs

• Improved communication efficiency as primary liaison between departments, sales team and vendors.

• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Starwood Vacation Ownership September 2006 to March 2007

Document Originator Specialist

• Maintained SharePoint website

• Designed, researched and edited Monthly Newsletter

• Coordinated schedules, class locations, travel and expenses for six (6) trainers

Cingular Wireless December 2002 to September 2006

Administrative Assistant

• Provided time management and planning support. Handles the flow of correspondence

and phone calls

• Provided excellent customer service to the internal customer by maintaining the highest degree of courtesy, confidentiality and professionalism

• Utilized a variety of systems and web-based tools to research, plan and implement projects and presentations

• Composed and drafted all outgoing correspondence and reports for Area manager

• Coordinated all department functions for team of 50+ employees

Customer Service Representative

• Provided a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism

• Handled business transactions in connection with account activations, adjustments, and collections while maintaining customer goodwill and retaining the customer business

Grand Casino Biloxi January 2000 to December 2002

Games Scheduling Assistant

• Provided excellent customer service to the internal customer by maintaining the highest degree of courtesy, confidentiality and professionalism

• Maintained schedule and payroll databases for 700 dealers

• General clerical duties included answering phones, data entry, typing and filing

• Prepared payroll for office staff of 10 and 700 dealers

Chase Manhattan Bank 1993 to 2000

IMS Administrator

• Managed registration database.

• Troubleshoot production problems, performed maintenance of database

• Made recommendations for process improvements and alternative system approaches

• Analyzed database structure to ensure user/clients needs were met

• Trained new team members to use the registration database

• Designed, developed, produced and distribute daily standard and ad-hoc reports bank wide

• Maintained the registration process for training curriculum bank wide for NY area

• Processed time sheets for training staff of 25

Education

Bixby Business College

Business Administration and Secretarial Science

A.S.

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