Training Years Experience

Mobile No-91-988******* Email: *******@*******.***

Geeta Joshi

Career Objective: Italian Language Specialist

To seek a suitable placement, enabling me to deliver services to the best of my capabilities with the ample experience and skill sets I have garnered during the span of my 6 years of professional period, so as to achieve mutual benefit.

Language Known: Italian, English, Hindi & Punjabi

Professional Profile:

Over 5 years experience as Team Member as Italian Language Expert in Oracle India Pvt. Ltd And 5 years in Translation, Simultaneous Interpretation, Tour Guiding and Teaching Italian various Institutions.

Fluent in Italien language.

Functional Expertise in Accounting Processes with keen understanding of Payment, JEs preparation and Management Reporting functions.

Equipped with excellent verbal and written communication skills in English & Italian language with real-time experience in managing team of people and driving performance enhancement initiatives.

An enthusiastic and energetic, ‘people person’ who communicates and interacts well with the abilities to inspire, train and motivate the team, focusing on developing and building on the working relationships to sustain growth and benefit to the business.

Remarks / Observation:

o Has relevant exposure – from Finance BPO.

o Handles a team of 9.

o Multiple Remote migrations experience with a real time participation in transition from Dublin(Ireland)

o Ready to compromise on compensation for the organization, industry and working hours

Organizational Experience:

Oracle India Pvt. Ltd. (GFIC), Bangalore

Revenue Generation- (Order Administration Department)

Key Responsibilities Undertaken:

OPERATIONS:

Validation and booking of entries for Software Products of Oracle.

Performing back end accounting for the product booking.

Review the process.

Execution of quality review.

End to end reporting to Service Shared Centre.

Stepped into various projects to leverage the knowledge and streamline the process.

Giving training to cross team to create robust back-up for crisis period.

Instrumental for Remotely Migration

Attending the Conference Calls with Contract Specialist and Support Sales Rep & GL Team with regard to clarification of issues.

Take up monthly Quality Review conference call with my counterparts of nine countries of Latin America.

Take up the accountability to teach other Team Italian Language

Hand on experience as customer support analyst handling request via E-mails, Voicemails and handling calls.

• Team with regard to clarification of issues.

• Working on oracle applications 11i and R12

• Working on process related to revenue support & Non Revenue support of EMEA and America.

• Working with Product Support, technical support and update support

ORACLE APPLICATION TRAINING

Application Packages Oracle financials11i and R12 General Ledger, Accounts Payable,

Award: Received YAR (You Are recognized) award in March 2007for best performance of the quarter and year 2010 dec.

RESPONSIBILITIES:

• Currently working with license for First Year Support Department of 45 countries of EMEA.

• Work hand in hand with M&D situated in Dublin AR, Collection, Cash Application & GL

• Have relevant knowledge in licensing and pricing & second year Support Service. An updated awareness on Siebel, JD Edward, PeopleSoft products.

• Maintaining SLA (Service Legal Agreement) and TAT (Turn around Time).

• Responsible for updating setup in the AP system.

• Application training to new joiners.

• Handling 5 members’ team in absence of Team Leader.

• Allocation of work among the members.

• SPOC for issues rose globally.

• Preparation of report for call with Local finance.

• Ensuring process training to new employees.

• I prepare the Dash Board, Kram Report for the entire Team.

• Conduct training for the Team.

• Set up the Skill set Matrices for the Team.

• SPOC for CAPA and new Acquisition Orders.

• Working on Desk Manual for the complete EMEA Region

• Work on Daily backlog reporting, Monthly volume reporting and TAT reporting as a member of the Application-testing group

ACHIEVEMENT IN WORK

• Best employee award “You are recognised”

• Team member in Six Sigma Project “Time & Motion study”

• A project on “Employee Voice”.

• Good appraisal rating

• Appreciation from Sales & Contract Specialist

TRAINING ATTENDED

• “Goplus” outing for Team Building process

• Training attend on overview of Oracle purchasing module

• Training attend for overview of Oracle Assets module

• Training attended for overview of oracle Quote-license

• People Management, Effective Communication & interpersonal Skill

• Training attend-Time Management"

• Competency Based Training on Ownership & Personal Drive

• Competency Based Training on Result Orientation

Business communication, Learning skill, Inter personal skill, Presentation skill, Telephone Etiquette, Perfect Assertiveness, Public Presentations, How to win friends and influence people, Communication Skill Assessment.

Transition Training

I was on Oracle Transition Training Process in Dublin Oracle Ltd. Twenty head counts were under me to take up training. 9 people are reporting to me at present. Taking care of entire process of southern EMEA.

Experience in the field of Language:

. Two Years Experience in Translation

. Two years experience of teaching

. One year experience in interpretation

. One Year experience as a Tourist Guide

Educational Qualification:

Master of Commerce From Himachal University

Bachelor of Commerce New Delhi University

Certificate in Italian Language from Delhi university

Dip (Diploma In Proficiency) in Italian Language from Delhi university

Advance Diploma in Italian Language from Delhi University

3rd Grade in Italian Language from Perugia, Italy (University for the Foreigners)

4th Grade in Italian Language from Perugia, Italy (University for the Foreigners)

One year intensive Diploma in Italian language from Delhi University.

Pursuing MBA from Mani pal Sikkim University (only project left)

IT’S Skill: Window, MS Office, Internet

Geeta Joshi

147 Ambika Vihar

Near Paschim Vihar

Delhi 110087

Declaration

I solemnly declare that the statements made by me in this resume are correct to the best of my knowledge and belief.

Geeta Joshi

Bangalore, Karnataka.

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