Customer Service Supervisor

TALONDA M WILLAMS-WARE

**** ***** ***** **. ********** Al.35806

***************@*****.***/Home & Cellular 269/383-4245

Objective:

The opportunity to join a growing organization that has need for an employee who's honest ,prompt dedicated 100% looking for growth with a chance for a career move and to make a different in the company.

Major Accomplishments:

Managed task force of 10-12 employees that overhauled assembly line from material to finishes parts, resulting in great leadership skills and high quality production while meeting all guide lines, providing 100% satisfying costumer and consumers. I love a great challengeable task that stimulates my intellect. Training course was completed in numbers of areas where companies accommodated for employer to reach higher quality and success to company.

Experience: Production, packaging, assembly, customer service rep. For various staffing agents.

Reggie's overhaul & cleaning services (Cleaning of properties and small work sites of construction debris) September/2008 to Current8o

Supervisor: Regenial Ware

Huntsville AL.35810 256/348-6562

Adecco Services Corp. #256 (Verizon Wireless Retail Store, Testing Admit.) March/2010 to Nov/2010

6125 University Dr. NW Huntsville 35806205-***-****)

Supervisor: Stefanie

Communications, Customer Service, Sales

Crestwood Hospital (House Keeping) March/2009 to August/2009

One Hospital Dr. Huntsville AL. 35801 (256/429-4000)

Supervisor: KELLY S.

To provided cleanliness to facility and an environment of disease prevention to operate task while place in a team of 3 with 20-30 rooms a person while using team skills to accomplish the job in a timeliness manor.

West Telemarketing Corp. (Customer Service Agent) October/2006 to May/2008

5000 Bradford Dr. NW Huntsville 35805(256/864-9600)

Supervisor: Sabrina Scruggs

Inbound calls for AT&T customers, repairs to cellular, bill paying , repair phones, troubleshooting issues. Providing great service and attitude with a one call resolution.

Benchmark Electronics (Electronic assembly/Team leader) August/2005 to 03/2006

9805 Kellner Rd. SW Huntsville 35824(256/774-5584)

Supervisor: Phoenix Hargrove

Communications: Computer industries; Flat ribbon, cable assembly, harness assembly, backplane assembly to finish box build products. Electric cable assembly discrete wire harness using insulation displacement connector terminals. A Team leader over 10-12 people while training and producing high quality products.

Atlantic Automotive (Production/ Quality Control Tech/Team leader) 09/1999 to 02/2003

1285 N. Crystal Ave., Benton Harbor M. (269/927-8200)

Supervisor: Michael Johnson

Materials and manufacturing techniques and processes Incorporates various hard and soft materials such as: cloth, leather, natural fibers, wood stock, polypropylene, polyvinyl chloride (PVC), etc.

Enables a full range of products designed to meet quality targets and satisfies consumer demand for product differentiation. Team leader over 10-12 people on a team per line, Quality inspector, Injection molding machine setup. First piece inspector, Material inspector for exact color and mixture to process production while meeting timelines and high quality production with pleasing our customers.

Education:

Benton Harbor High School/Diploma 1998 G.P.A 3.0 (870 Colfax Benton Harbor MI.49022

DeVry University online College/ Chicago Illinois

Degree: No/Completion Date 06/2012

Field of Study: Computer and Electronics Technology

Description: Technology degree holders work in areas such as field service, sales and manufacturing, building, installing, testing, evaluating, and maintaining electronic systems, tools, and equipment

Keyword Summary: Knowledge of Microsoft Office Word 2007, Power Point, Excel. Skill in typing and educated in computers. Have a passion for people and the attitude to follow. Team leader and Quality Inspector skills 5-6 years of experience. 4-5 years of customer service skill, Able to handled big projects and task with deadlines in a timely manner with great and satisfying work. Very flexible and a multi task person. With a bright future and goals always thinking how can I do the job better and effective for my employers. Looking for a career opportunity that provides a permanent position with benefits and growth. I can start ASAP!

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