Senior Technical Analyst

Stephen A. Jackson, CFA

Charles River Development Burlington, MA April 2003 – August 2009 Senior Product Specialist

• Provide functional support to domestic and international users of Charles River’s Blotter and Manager Workbench applications focusing on Fixed Income, Equity, Foreign Exchange and Derivatives trading.

• Troubleshoot trading issues relating to application, client workflows and third party Fixed Income analytical packages (FINCAD, Techackers) so that trade executions can be delivered to downstream users timely and accurately.

o Primary contact for FI security setups and interest accrual discrepancies.

• Test and document workflows. Make recommendations to improve performance.

• Work with Developers, Product Managers, Client Managers and Quality Assurance team members to document business needs and procedures in order to implement system upgrades and enhancements.

• Work directly with Portfolio Managers, Traders, Compliance Officers, Back Office Support, Help Desk and Business Analysts to answer functional questions, troubleshoot system problems, document workflows, gather and document needs and requirements for system enhancements or process improvements.

• Author Technical Bulletins, Knowledge Base entries and training documents for Charles River’s Client Portal.

• Use SQL to extract and analyze data from Microsoft Sequel, Oracle and Sybase based platforms.

• Interview and provide feedback on prospective Team Members.

• Work closely with new support team members to ensure they are properly trained in on how to identify and resolve client issues.

o Created Support Teams skill set acquisition timeline for new hires.

• Resolved 1200+ client issues in 2006 with a Client Satisfaction Rating of 9.63 out of 10.

• Awarded the CFA Charter, September 2004.

Sprague Energy Portsmouth, NH February 2002 – April 2003

Derivatives Accounting Analyst

• Monitored margin accounts and exposure levels for Sprague’s internal trading group by running daily trading and holdings reports.

• Requested or wired funds to keep cash balances within acceptable limits.

• Reconciled broker activity daily and monthly.

• Prepared and entered general ledger entries relating to hedging accounts using the J.D. Edwards accounting system.

• Researched and reconciled cash variances in all hedging accounts.

• Provided data analysis and ad hoc reporting to Sprague’s senior management relating to derivatives positions used to hedge oil, gas and materials positions.

• Reviewed accounting and reporting procedures. Recommended and implemented improvements.

• Provided support during annual audits.

Fidelity Investments Merrimack, NH March 1993 - December 2001

Investment Data Analyst October 2000 – December 2001

• Liaison between Fidelity’s Data Resource Management and Fixed Income Trading Groups to build and enhance the quality and integrity of critical trading data and information.

• Monitored and maintained Fidelity’s Global Trading information database by running daily reports from Bloomberg and comparing them to previously entered records in the AS400 system.

• Resolved data-related issues for a large cross-section of Fidelity’s internal clients including Portfolio Managers, Traders and Research Analysts.

• Provided support through user testing in the 5th phase of implementation for interface between Fidelity’s Trading and Information systems.

Lead Trust Accountant January 1998 –October 2000

• Coordinated with Team Managers and Associates to complete day-to-day operations for two 5 person Managed Income accounting teams.

• Monitored cash positions for at the group level for both teams as well as my assigned portfolios using Fidelity’s GUIDE, FPRS and DART systems.

• Worked with team members to identify and resolve portfolio cash variances in order to eliminate risk exposure.

• Assisted team members with operational and procedural issues relating to processing and requests for information.

• Trained and mentored new team members.

• Participated in Implementations, Corporate Actions, Systems testing and upgrades.

• Lead team which defined requirements for, and implemented the new hire training program that reduced time needed for new hires to get up to speed by an average of 25%.

• Lead the Mutual Benefit and Confederation Life recovery projects.

• Lead the John Hancock and Prudential demutualization projects.

• Planned and presented annual IRS 5500 reporting procedures seminars to Managed Income Group.

• Handled special requests from Management for ad hoc reporting and analysis.

• Lead Managed Income representative on Systems Enhancements.

• Presented with Fidelity’s TOPS award Q3 1998 for outstanding customer service and dedication.

Trust Accountant November 1997 – January 1998

• Developed and maintained working relationships with Managed Income team members, portfolio managers, internal and external auditors, compliance, insurance carriers, and Stable Value managers to ensure that clients were given the highest possible service.

• Monitored daily cash positions and inventories for assigned portfolios. Coordinated with PM’s to keep cash balances at pre-defined levels by investing in or redeeming positions in GIC contracts.

• Completed and filed annual IRS 5500 reports.

• Processed monthly cash movements from coupon payments and bond maturities.

• Researched and reconciled monetary variances between Fidelity and insurance carrier’s record-keeping systems.

• Accounting team representative during the planning, testing and implementation of system upgrades and enhancements. Wrote test scenarios for Business analysts.

• Co-lead in defining, documenting, testing and implementation of Y2K and disaster recovery plans.

• Lead project that realigned all client portfolios from FIFO to LIFO accounting method.

Fixed-Income Trade Specialist March 1993 – November 1997

• Acquired Series 7 and 63 licenses.

• Defined, documented and implemented operational procedures for Fidelity Capital Markets Trade Operations Support group.

• Prioritized workload to meet trade settlement deadlines.

• Facilitated and troubleshot proper trade settlement by coordinating traders, correspondents, in-house representatives, and back office personnel when issues arose.

• Monitored trading activity for compliance with SEC rules and regulations.

• Allocated Mortgage-backed security pools.

• Designed Excel report to track commissions and trade volumes for Fixed Income Sales Desk.

• Worked on team to automate MBS allocation process using Microsoft Access.

DRA Architects Newton, MA March 1992 – March 1993

Office/Marketing Support

• Assisted in the preparation of marketing materials.

• Maintained archives and records of all firm materials.

• Monitored and maintained supply levels.

• Operated and maintained in-house printing facility.

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