Customer Service Assistant

Dion L. Bush

*** *. **** ****** *******, Illinois 60619

Email: ********@*****.***

Cell 312-***-****

Professional Profile: Microsoft Digital Literacy Certificate

• Word, Excel, Access, Power Point and Share Point

Behavioral Science/Psychology

• Statistical analysis hypothesis development and experimental computation with qualitative or quantitative research.

• Ethics, logic and critical thinking conditioning

• Counseling techniques, intake evaluation and assessment.

• Mental disorder observation and test measurement.

Experience: Just Energy Independent Contractor 2008-2009

• Provide natural gas fixed price alternatives for commercial and residential natural gas customers.

• Conduct cost analysis of current rate to show a 10-15% savings for the consumer.

• Consult business owners on gas and electricity consumption (therms and watts) explanation and billing brake-downs.

• Provide green energy options and information to reduce operations cost 20-30% on energy consumption.

• Assist with new personal training in the field.

A-Pro Staffing LLC Customer Service 2006-2008

Angel Flight Marketing

• Provide Illinois residents with information of their children dental benefits covered by the State of Illinois Medical Card.

• Assistant recruiter for Dental Benefit Providers (DBP) Insurance Company soliciting dental practices in five states to join DBP membership network with a 3-5% success ratio.

• Outbound call center with script callback and follow-up software computerize system. Talk time minimum 3 minutes, maximum contacts per day 100-150.

Marquis ID Systems

• Issue Chicago Transportation Authority (CTA) University Pass (U-Pass) to students through out Chicago area Universities and Colleges.

• Set-up and take down lab top computers, server, picture printer, cameras, and backdrop for student picture.

• Supervise work crew at designated work site and liaison with school staff concerning procedure and difficulties. Obtain and sign time sheets of all crewmembers for return to A-Pro Staffing.

Regional Transportation Authority (RTA)

• Maintain inbound call center and conduct call back of messages left to center 150-200 call per day plus messages.

• Renew reduce fare permits for senior and persons with disabilities.

• Approve or assist the visual and hearing impaired via TDD and TTY system concerning reduced fare permits.

Education: Chicago State University Bachelor of Science 1999-2004

Military Service: United States Marine Corps Honorable Discharge 1977-1980

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