Customer Service Administrative Assistant

BEATA WIECZOREK Phone: 908-***-**** (cell)

**** ******** ***. 732-***-**** (home) AVENEL, NJ 07001 E-mail: ****@*******.***

Professional Profile and Education

Middlesex County College, Edison NJ

Computerized Medical Office Certificate Program

May 2011 - November 2011

Effective interpersonal and communication skills, sound judgment and problem-solving ability

Strong work ethic, diplomatic, service-oriented, assertive, resourceful and dependable

Positive, motivated, reliable and efficient

Organized, consistently demonstrates professional demeanor, appearance and attitude

Ability to handle highly confidential matters with discretion and integrity

Supportive team member, productive, punctual and committed to superior customer service

CERTIFICATIONS

NHA (National Healthcareer Association)

CBCS (Certified Billing and Coding Specialist)

CMAA (Certified Medical Administrative Assistant)

Skills Summary

Bilingual English/Polish

Electronic Billing and Coding

Knowledge of Third Party Payer

ICD-9 and CPT-4 Coding

Medical Terminology

HIPAA Compliant

Microsoft Office Suite(Word, Excel, Access, Power Point)

Professional Experience

Atlantic Realty Corporation Woodbridge, NJ December 2002 – June 2010

Administrative Assistant - Receptionist - Call Center Associate

Provided assistance typing letters, prepared reports, maintained files, entered data into spreadsheets

Traced incoming and outgoing correspondence, reviewed and routed as appropriate, drafted responses

Coordinated and prioritized communication between each department to maximize efficiently run office

Greeted and directed clients, visitors and employees from other locations to appropriate party with high degree of professionalism and courtesy in very busy corporate office setting

Monitored and managed multiline switchboard console, directing calls to correct destination

BEATA WIECZOREK Phone: 908-***-**** (cell)

1050 MERELINE AVE. 732-***-**** (home) AVENEL, NJ 07001 E-mail: ****@*******.***

Effectively guided employees in newly open customer call center, able to be diplomatic and resilient

Served as calming influence in high energy environment, exercised discretion and interpretive judgment in frequent, sometimes stressful contacts with callers and built strong work relations in a call center

Wellesley Inn Hotel Edison, NJ October 1997 - September 2001 Assistant Manager - Front Desk Associate

Oversaw all operations including; housekeeping, room scheduling and front desk functions

Participated in staff recruitment, hiring and training, mediated and resolved disputes and complaints

Orchestrated hotel special events and group reservations,provided exemplary customer service to guests

Registered incoming guests in high volume hotel front desk, investigated and resolve billing problems

Telephone support , high quality customer service to all gusts, monitored office equipment

Pryga & Petronko Law Firm Rahway, NJ June 1995 - June 1997

Secretary - Translator

Provided secretarial and reception services to a mid-size law firm, scheduled conference rooms and set up and coordinated meetings with external partners, sorted and directed incoming mail

Scheduled appointments and conducted clients interviews to elicit necessary information for consultation

Entered client case information into database, compose correspondence and various documents pertaining to cases, answered inquires and follow up on requests from clients

Created and formatted client files and maintained them in an efficient and effective manner, conducted research into related cases, informed clients on progress of their case, handled confidential matters with discretion and sound judgment

Participated in attorney’s consultations with Polish speaking clients and provided translations in speaking as well as reviewing and translating written documents into English for discovery in the cases.

Contact this candidate