Customer Service Sales
Resume:
Amy M Szczepczynski (Ski)
Denver, Colorado 80247
Home Phone 303-***-****
Cell Phone 303-***-****
email: ***********@*****.***
OBJECTIVE
To become an asset within your organization by applying my professional, energetic, leadership qualities in the Sales or Sales Management Software industry.
SKILLS AND ABILITIES
Communication Skills - Written and Oral
Problem Solving
Leadership Skills, Team Player Mentality
Company and Team Decision-making skills
Monitoring/Assessing performance of employees
Motivating and directing people
Outstanding Listening Skills
Excellent Customer Service Skills
Software Knowledge: Microsoft Visio, Word, Excel, Outlook, Outlook Express, Publisher, ACT, Template driven Web-site Development software, QuickBooks Pro, Goldmine Contact Database, Smart Draw
Employment History
The Employment Firm/QC Data Inc. Greenwood Village, CO
Title: HR Assistant/Front Desk Administrator
Duration: 10/2010 – August 2011
Greet Guests and Answer Phones
Make Travel Arrangements
Keep Company Info updated
Issue and get results of Drug/Background Screenings
Put together and go over New Hire paperwork
Set up E-Verify for Company
Research and Signed on Drug/Background Screen Company
Help sign up employees for Medical Benefits
Created Budgets for Activities Committee
FedEx and UPS shipping
Proficient with all Office Machine and Equipment
Keep Office Supplies in stock
Amy’s Southwest Décor, Frederick, CO/Walton, NY
Title: President/CEO
Duration: 06/2006 – 12/2009
Sales of Southwest Home Decor
Managed all Marketing Efforts
Maintained all Financials for Business
Performed Customer Service
Built Customer Base
Ordering Inventory/Inventory Control
Comm-Tech, Boulder, CO
Title: Sales Manager/Business Development Manager
Duration: 04/2002 - 05/2006
Introduced new product lines, & training programs, increasing sales from $600K to $2.8 million
Oversaw vendor relations
Designed and Marketed training courses
Implemented ACT 7.0 Customer Management database, Managed, Customized and Maintained Database Trained Sales on use of Database
Designed web-site for company
Managed all aspects of marketing/advertising - tradeshows, conferences, and budgeted all events
Tracked and analyzed all marketing efforts, created a quarterly newsletter
Managed Sales Team, Customer Service Department and all other employees
Sales of Civil Engineering software, GIS software, and AutoCAD
Created & Implemented Employee Handbook
Employee Benefits package, Employee reward and recognition programs
Created Monthly and Yearly Budgets
Design Technologies, Erie, CO
Title: Sales Manager/Business Development Manager
Duration: 05/1992 - 04/2002
Developed Products and Services that increased sales from $1.25 million to $4 million
Managed Sales and Office Personnel
Headed-up Vendor relations
Created and Published quarterly newsletter
Developed training courses for the CAD industry
Managed and analyzed market trends
Experience in Civil Engineering and GIS Sales of Software, Computer Aided Drafting software, Computers, Printers and Plotters
Developed and Managed Customer Service Department
In Charge of Hiring/Termination
Implemented Employee Reward and recognition programs
EDUCATION
Medical Billing and Coding Specialist (CMAA, CBCS)
DCMO/BOCES
Sidney Center, NY
Completion Date: July 2010/ National Certification obtained
Internship Completed within a Doctor’s Office
Denver Business College
Denver, CO
Business Management
Completion Date: 12/1989
Associates Degree obtained
Skyline High School
Longmont, CO
Diploma Received: 1987
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