Rhonda Robinson

Location:

daytona beach, FL, 32119

Salary:

9.00

Posted:

January 23, 2009

Contact this candidate

Resume:

Rhonda L. Robinson

*** ******** *** **** *** ***

Daytona beach fl 32119

Phone: 617-***-****

Email: *****************@*****.***

Qualifications

Substantial experience and outstanding skills in customer service with two years at CVS pharmacy, and two years in Aviation customer service. Demonstrated leadership skills and ability to work well under pressure in a fast paced environment. Cultivated positive and enduring relationships with customers. Major strengths include excellent communication skills, competent, strong team player, and attention to detail.

Employment

CNC TIMESHARE Ormond Beach Florida Sep 2008-Nov 2008

 Convince and pursued customers to join our company & have us sell or rent out their timeshare

 Answered inbound calls & took customers inquires

 Telemarketing

DELTA AIRLINES Boston Logan Airport /Tampa Airport Florida Oct 2007-Aug 2008

 Customer Service Agent, Answer all inbound calls and questions

 Build Reservations, Calculate fares

 Verify all travel documents, Fill paper work out for firearms

 Air Marshall and Leos, Accept and release unaccompanied minors

 Meet international flight at customs

AirTran Airways Logan Airport Nov 2006- Feb 2007

 Customer Service Agent & Ramp Agent

 Load and off load plane

 Dispatch , Marshall plane,

 Hook and unhook equipment to plane, tow plane

Gregory R. Odlum Higher Learning Program Walnut Park Community Room (Jul 2002-Aug 2004 Summer Program)

 Assistant Manager and Tutor,

 Prep Kids grades 3-9 for MCAS prep in Reading and Math

 Instructor developed class assignments and homework

CVS Pharmacy 55 summer street Downtown Boston Nov 2002-May 2004

 Customer Service, Cashier,

 Pharmacy, Security, Retain store appearance

Urban Edge 2010 Columbus Ave Jul 2003-Aug 2003 (Summer Program)

 Office Assistance, Answer all calls, collect rent, file files

 Order supplies go to special community meeting. basic data entry

Education

Embry Riddle Aeronautical University, Daytona Beach Fl 2007-Present

Air Traffic Control Management-In Progress

Global Security and Intelligence-In Progress

The Airline Academy, Daytona Beach Fl Jun 2005-Aug 2006 Graduated

"Airline Customer Service Skills"

Course provided "hands on” SABRE reservation skills

Fares, Ticketing-Gate and Ticket Counter Procedures

Airport/City Codes, Airline Terminology

A Flight Attendant Seminar

Brighton High School, Boston, Ma Sep 2001-Jun 2006

Graduated Diploma: June 13, 2006

Certificates: Customer Service Award, Honor Roll, Community Service Award, Katy Award, AirTran Airways Award, Boston public library & Foundation Writing and Design a Symphony for our city Award. . Honor Society

Office Skills: Typing 35 wpm, Microsoft Works, Word, Excel, PowerPoint, Skyport, Web Vision, Timatic, Delta Net, Delta matic

Rhonda L. Robinson

105 porpoise bay road apt 101

Daytona beach fl 32119

617-***-****

Email: *****************@*****.***

Reference

Past Manager G.R.O Higher Learning

Latoya Odlum

617-***-****

Wardman road Roxbury, MA.02119

Performance Leader Delta Airlines-TPA/125