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Customer Service Representative

Redwood City, CA, 94061
August 22, 2012

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Jennet Ambrose

**** ****** ** *** #* - Redwood City, CA 94061 - 727-***-****

Work Experience

Fraud Specialist

FIS Global - Saint Petersburg, FL

April 2012 to July 2012

Responsible for receiving incoming calls to verify card use to minimize financial losses to clients

Monitoring transactions for potential fraudulent activity

Analyzes fraudulent ques for suspicious activities and updates fraud database

Property Investment Consultant

Alveo Land Corporation - Manila

March 2011 to August 2011

Responsible for marketing and selling of real estate properties.

Provided advice and guidance to potential clients on all aspects of purchasing investment property in the markets we cover.

ESL Teacher

Paradise English/Samuel Mission Inst

August 2008 to October 2010

Teaching logistics Grammar and Language by utilizing modern Teaching English as Second Language strategies and methods to foreign students.

Guest Service Executive/Hostess

Mandarin Oriental Hotel - Singapore

January 2008 to June 2008

Scheduled dining room reservations, assist in adjusting complaints. Welcome guests and seat them in dining area. Answer the phone and in person queries, information about the hotel and restaurant.

Customer Service Representative

Client Logic, Inc ( Dell Financial Services ) - Manila

November 2004 to January 2006

Responsible for providing financing information to the customers under Small Businesses Lease and Loan Contracts- Monthly payment due, term, balance, payoff quote computation, and etc.

Booking accounts of Small Business Loans and Leases of Dell Financial Services that involves balancing of taxes, computations, and pre and post book auditing of the accounts.

Call Center Agent

Itouchpoint - Manila

July 2004 to October 2004

Provided directory assistance to different clients all over United States and Canada.

Received high volume of calls on a constant basis.


Bachelor in Accountancy

Polytechnic University of the Philippines



Proficient in Basic Computer Software System

Knowledgeable in Falcon, Navigator, Intercept and Hotcard System

Knowledgeable in Microsoft Word, Publisher, Powerpoint, and Excel

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