Customer Service Sales

James Michael Barnes

*** ********* ****** *** **, Bronx, NY 10456 * 646-***-**** * ***********@*****.***

AREAS OF EXPERTISE

Job descriptions * Staff scheduling *Staff supervision * Staff training and development * Team building * Payroll operations * Customer service * Goods transfers * Sales strategies * Expediting * Order processing * Greeting visitors

PROFESSIONAL EXPERIENCE

Costco Wholesale (Club Demonstration Services) New York, NY

Sales Advisor 2009-Present

Assign table/cart among demonstration product information sheet when demonstrating food

Distribute samples

Engage all members of Costco products

Educate consumers about food safety; Stress nutrition labels and ingredients

Sanitize dishes, carts, tables including electrical devices

Self market, role play, facilitate demos, assist event manager, senior supervisor and coordinators with purchasing plus break scheduling

Target Corporation Bronx, NY

Cart Attendant Team Member 2008-Present

Recharge amigo carts intended for senior citizens or persons with disability

Return unused carts at front corral

Initiate new cart attendants on cashier functions, brand attendant duties, hard lines equipment, guest service merchandise returns

Cashier experience taking part of resolve guest concerns, validate return/exchange merchandises, dispense change accurately, inquire extended service plan warranty, red card application or survey questionnaire

Century 21 Department Store New York, NY

Stock Clerk-Men’s Shoes 2007-2008

Extracted men’s, ladies and children’s footwear in stockroom onto shoe platform to be replenished inside sales floor in men’s shoes department

Implemented stockroom guidelines; maintained stock area clean, processed shipment from dispatcher, expedited transfers to vendor and executed inventory

Located items with Personal Digital Assistant scanner

Godiva Chocolatier New York, NY

Supervisor 2004-2007

Professionally greet clients by providing superior customer service using the professional selling system that involves recognizing the Godiva brand

Scheduled employee hours weekly emphasizing Microsoft Office Excel application

Emphasized point of sale terminal such as: deposited funds in safe, separated final transactions, maintained credit card receipts, verified travel checks, requested exact change, determined price accuracy, processed return/exchange items, payroll budgeting

Advertised Godiva chocolates; Branded visuals

Instructed five sales associates including assisted store managers which imply time management preparation, Godiva product information, dress code policy and procedure in addition obtain sales quota

Dispatched Ups and Fed Ex orders in advance through Microsoft Internet Explorer once the customer payment is verified

EDUCATION

Lehman College Bronx, NY

Bachelor of Arts, Studio Art 2004

Dewitt Clinton H.S Bronx, NY

Academic diploma with merit

COMPUTER SKILLS

Microsoft Word, Excel

SKILLS

Typing 49 wpm, 7120 keystrokes per hour, Internet, e-mail

ACCOMPLISHMENTS

Passed Food Safety Certification Exam

Achieved 35 percent sales

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