Customer Services,Data entry,File,Receiving

NELI PLASENCIA

***** *.* *** **., Apt ***

Miami, FL 33176

Cell: 786-***-****

Email:**************@*****.***

Objective: Pursuing a position in which to contribute my skills and abilities toward corporate efficiency and profitability. Position desired will offer potential for career growth and future advancement.

Education: Jose Marti University 2000-2004

4 years course CUBA

Math & Statistics Honors

Professional Experiences: Any Shoes- Miami, FL 2010-2011

Assistant Supervisor

• Oversee sales and bottom-line profits of the store

• Maintain, encourage and possess ownership mentality

• Develop and implement employee performance evaluations and improvement plan

• Effectively manage employee turnover

• Provide a positive working environment & handle employee issues appropriately and in a timely manner

• Resolve customer problems or complaints by determining optimal solutions

• Ensure interior and exterior store is maintained to company standard

• Provide exceptional customer service and ensure the employee also provide the same level of service

• Maintain adequate store supplies

• Maintain manager store revenue, including cash handling, deposit and delivering deposits to bank

• Ensure all orders are properly documented and release for pick up

• Manage speed for service results

Goya Food- Miami, FL 2007-2009

Accounting Assistant & Front Desk

• Compute and analyze data, using statistical formulas and computers or calculators

• Assist client to open a New Account with the Company

• Process credit store

• Provide list of damaged items back to the Warehouse

• Enter data into computer for use and analysis and reports

• Manage and monitor prices changes

• Generate weekly sales list and report balance of all sale Representatives and their accounts

• Provide assistance to front desk services

• Answer calls and toward to appropriate department

• Maintain Mail Room Department

• Organize Company’s meetings, schedule appointments, and confirm hotel reservations

• Fax, scan and email different Company’s promotions

• Promote existing and new products of the Company to increase sales revenue

EQ Mortgage- Miami, Fl April 2006-Nov 2006

Sales representative & Customer Services

• Open New Customer accounts

• Help Customers evaluating their Credit Scores and look for tools to increase it

• Monitor fulfillment of purchase contract terms to ensure that they are handled in a timely manner

• Responsible for Customer Service duties and overall department organization

• In charge of preparing several company documents, filing and submitting documentation to the 3 Principal Credit Agencies

• Accountable for updating customers with their evaluation

• Receive all walk-in customers and provide service

• Sales Package Of Services of the Company

Save Mart Corporation- Hialeah, Fl 2005-2006

Customer Service & Phone Operator

• Operate telephone switchboards and systems to advance and complete connections, including telephone, mobile, person to person and emergency calls

• Calculate and quote charges for services such as long-distance connections

• Provide assistance for customers with special billing requests

• Perform clerical duties such as typing, proofreading, and sorting mail

• Process company’s bills (i.e. FPL payments, Water Payments, Phone Payments, etc.)

• Balance daily report of Company’s sales

• Prepare bank’s deposits and deposit in bank

• Control inventory used for customers orders

• Maintain work area organized and order supplies as needed

• Utilize labor management tools to maximize sales and services

• Negotiate prices with wholesale sellers

• Periodically review and improve marketing strategies to better assist Company promotions and sales

Qualifications: An energetic, active, organized and self-motivated person. Able to work in a stressful environment, multitask, able to deal with customers and companies’ procedures. Possess excellent oral and written communication skills as well as client interpersonal skills. Experienced with Word, Excel, PowerPoint, Outlook, Adobe Acrobat, other Microsoft Office Applications as well as all office operations equipments. Speed Typing average of 60 WPM. Languages: English & Spanish

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