Project Coordinator/Executive Assistant

SHAWNA BOYD

**** *** **** ****** *******, GA ****9 (M) 404-***-**** **********@*****.***

PROJECT MANAGEMENT EXECUTIVE ASSISTANT

Function as an experienced Project Coordinator and professional assistant in various corporate settings with a focus in the following categories:

Human Resources: Provide expert assistance with job requisitions, terminations, payroll, orientation, and training of new personnel.

Customer Service: Develop and manage customer relations to maximize service satisfaction. Monitor and resolve any service issues while eliminating customer complaints and adhering to company policies.

Project Management: Provide exceptional support to executives of major corporations by coordinating and managing project level tasks and activities. Provide marketing support with the planning of meetings, conferences, management of company products and branded materials and facilitation of other major events. Effectively draft and distribute sensitive information, prepare department correspondences, reports, presentations and spreadsheets. Track project tasks, expenses, reconcile receipts, manage accounts, and create invoices for accurate billing.

Technical Writing: Provide expertise to design, create and maintain technical written documentation.

AREA OF EXPERTISE INCLUDE

Project Coordination Customer Service, Support, & Communications Marketing & Sales

Business Analysis General Project/Business Management Meeting & Travel Arrangements

EMPLOYMENT CHRONICLE

Base Technologies, (Atlanta, GA) May 2010 to March 2011

Technical Writer II

Provided support to the Director of Service Coordination, Office of Health Information for the Veterans Health Administration, in addition to the support of senior government personnel as a member of the Business Process Management Project Team.

Analyzed Statements of Work, Standard Operating Procedures, Memorandums of Understanding, Service Transition Charters and Service Level Agreements required between the Veterans Health Administration and the Veteran’s Affairs Office of Information and Technology

Conducted detailed research with Subject Matter Experts to produce accurate, comprehensive documents to be distributed among government personnel, as well as uploaded to the department intranet and SharePoint sites

Regularly attended departmental and governance board meetings in both Atlanta, GA and Washington, DC to document proceedings, and produce high-level documents to be disseminated to senior leadership

Worked closely with Change Management to document and track issues with new releases and Requests for Change

Assisted Program and Application Analysts on projects involving the SDLC of various medical IT applications

Thoroughly engaged with the documentation and reporting of customer requirements for Program and Enterprise SLA’s

Coordinated with the project managers to track tasks and ensure the completion of various projects in a timely manner

The Buffalo News, (Buffalo, NY) Mar. 2007 to June 2009

Executive Assistant

Managed VP executive level projects for the Buffalo News and USA Today while offering back up support to C Level Executives.

Effectively managed small to large scale customer retention projects outlining timeline, scope and budget

Provided detailed sales trend, financial reporting, and project support documentation

Planned departmental, employee, and union member meetings

Managed accounting, banking, payroll and new hire/termination processes

Managed news carrier recruitment contracts and workers compensation insurance

Responsible for managing day to day operations for communications

Allocated FTE’s and contracted resources to various departments and managers as needed

Served as a point of contact from project initiation to project completion

Phillips Medical Systems, (Atlanta, GA) Apr. 2004 to Aug. 2006

Executive Assistant

Provided high-level administrative and marketing support to Director of Healthcare Informatics, Management, and Technical Engineers of 64 staff members.

Responsible for all procurement, office management, vendors and contract management

Balanced budgets, created invoices, reconciled billing, and devised expense reports and purchase orders

Responsible for supervising various projects, deadlines, and facilitating project status meetings

Assisted with job requisitions, terminations, new hires, and training of new administrators

Conducted weekly reports, monthly scorecards, created detailed spreadsheets and presentations

Performed extensive event planning and marketing coordination as Co-Chair of the Philips Activity Committee (PAC) for various functions and venues including: Healthcare IT Expo, Philips Medical and MIT company outings around the greater Atlanta area

ADP, (Alpharetta, GA) Feb. 2002 to Apr. 2004

Administrative Assistant

Provided administrative duties for Senior Managers, 17 consultants and backup support of an enormous department of 100 employees.

Researched and compiled accurate financial statistics, while preparing effective presentations and spreadsheets

Diligently served as a liaison between departments, teams, and clients to foster professional working relationships

Facilitated and organized travel arrangements, procurement, catering event, and office management

COMPUTER SKILLS

Proficient in the use of: Microsoft Office (PowerPoint, Publisher, Excel, Access, Publisher, Visio, InfoPath, Outlook); MS Project, MapPoint, Live Meeting, and SharePoint. Additional experienced in WebEx, Lotus Notes; Novell GroupWise; Avaya CenterVu

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