RETAIL OPERATIONS MANAGEMENT
Expertise: Training and Development … Sales Planning … Multi-Unit Management Goal driven and dedicated professional offering practical and progressive career success in multi-unit retail management. Recognized for the ability to propel performance to unprecedented levels through creative
merchandising, superior staff leadership, and effective inventory management. Exceptional written and verbal communicator, dedicated to corporate success and execution of corporate policies and standards.
Proven team leader and motivator, achieving low turnover and developing loyal employees from hourly staff to management associates, contributing to outstanding succession planning. Instrumental in coordinating new
store openings and turning around underperforming stores, implementing systems and controls at all operational levels that position stores for success. Thrive on challenging opportunities to resolve problems
within fast paced work environments.
CAREER PROGRESSION HHGREGG APPLIANCES & ELECTRONICS – Chicago, Illinois M
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Director of Sales (continued) Participated in international trade shows and opened new accounts throughout Europe and Mexico, generating $10 million in revenue growth in the first year.
Senior Sales Executive February 1998 – July 1998
Directed the sale of the Adrienne Landau collection throughout the United States and Canada, which involved presenting the collection to buyers and executives from all major department stores and specialty retailers and
training store level associates and account executives on how to promote the collection to maximize sales potential.
Secured several new accounts in Canada and the U.S. and participated in trade shows in the U.S. and Europe a minimum of six times per year, doubling previous season’s revenue and driving Saks from a $10
million account to a $22 million account. SAKS FIFTH AVENUE – Chicago, Illinois August 1991 – February 1998
Store Manager June 1997 – February 1998 Merited repeated promotion from this leading department store with annual revenue of $50 million to oversee
a staff of 90, handle staffing and recruiting efforts, ensure adherence to standard operating procedures, create budgets based on market trends and historical store performance, and maintain strong vendor relations with a
base of more than 50 vendors. Optimized profitability by negotiating strong rental agreements with vendors for installations and analyzing sell through reports to allow for efficient reaction to sku successes and opportunities.
Fostered corporate succession planning by promoting several sales managers to positions of increased responsibility.
Department Manager, Cosmetics January 1995 – June 1997
Advanced to direct vendor relationships, working to maximize sales through optimal product placement and trainings, which ensured associates were on the cutting edge of fashion trends and new product rollouts.
Communicated needs to cosmetic and fragrance buyers to maintain appropriate stock levels. Led a commissioned sales staff of 42 and two assistant cosmetic managers.
Propelled the Cosmetic Department to number one on Michigan Avenue by growing sales to more than $20 million in sales.
Business Manager of Jo Malone January 1994 – January 1995
Challenged to manage the Jo Malone boutique within the Saks Cosmetic Department, which involved building brand awareness, ensuring appropriate stock levels were available, establishing a loyal clientele, and
developing a knowledgeable team of five commissioned sales associates. Created an effective relationship with the Chicago Women’s Athletic Club, providing product samples that resulted in an average of $2,500 per month in product sales.
Leveraged training at the Jo Malone headquarters to the sales team, leading them to become the highest volume “store within a store” on Michigan Avenue in only one year with annual sales of $1.1 million.
Commissioned Sales Associate / Beauty Advisor August 1991 – January 1994
Promoted the sale of skin care, cosmetics, fragrances, and accessories to clients through makeovers and skin evaluations featuring products and personal education on their unique skin care and beauty needs.
Created a book of clients and made monthly calls for replenishments, which solidified customer loyalty and led to achieving top writer status in the department on a monthly basis 13 time