Human Resources / Training / Administrative Professional

DEBORAH K. MOMEYER

* PROFESSIONAL QUALIFICATIONS:

 22 years Human Resources Management  Project Management

 5 years Human Resources Generalist Consulting  Employee Benefit Administration

 HR Department Audit & Government Compliance  Team Leader / Meeting Facilitation

 Policy/Procedure Development & Implementation  Production Control / Process Routing / Inventory

 Employee Training & Performance Planning  Customer Service focused

 Recruitment and Retention Program Development  Analytical, detailed, multi-task oriented

 Safety and Wellness Program Management  Strong written and oral communication

 Salary Structure Development & Implementation  Microsoft Office (Word, Excel, PowerPoint, Publisher)

 Payroll Processing & Management  Microsoft Outlook & Internet Explorer

 Union Contract Administration  HRIS (ABRA, Ceridian, ADP, Kronos)

* CAREER HISTORY:

2/05 – 11/07 Director of Human Resources - Brookville Hospital, Brookville, PA

Brookville Hospital is a non-profit, 25-bed rural Critical Access Hospital with 265 employees, including 190 unionized direct care staff. Reported to the CEO and served as a member of the Senior Management Team. Responsible for entire Human Resources function for the hospital facility, as well as the hospital-owned home health agency and physicians’ offices.

Accomplishments include:

 Turned around an adversarial union-management culture into a mutually respectful, problem-solving team culture

focused on the hospital’s success.

 Initiated comprehensive management and employee training programs.

 Revitalized recruitment, interviewing and new employee orientation programs.

 Developed 1:1 mentoring program for new managers.

1/99 – 2/05 Human Resources Consultant – Self-Employed, Wilmington, NC & Jamestown, NY

As an independent contractor, provided human resources generalist consulting to small businesses in diverse industries. Services ranged from complete outsourced HR department management to projects including:

 Employee Handbook development  New Employee Orientation

 Management Training  HR Department Audit

 Job Description development  Policy/Procedure development

 Discipline procedures/documentation  Management mentoring

 Recruiting & Interviewing  Strategic Planning

 Benefits Administration  Payroll processing

 Salary Survey  Wage Structure development

7/90 – 1/99 Director of Human Resources - Interroll Corporation, Wilmington, NC

Interroll Corporation is a manufacturer of conveyor systems and components with facilities world-wide. Reported to the CEO and served as a member of the Executive Staff. Directed all Human Resources activities for 350 employees at the Wilmington, NC and Paramount, CA plants.

Accomplishments include:

 Developed Benefit education and Wellness programs as part of self-funded healthcare plan administration.

 Developed Employee Handbook and related communication processes.

 Launched Supervisor training and certification program.

 Initiated Employee Task Teams and Self-Directed Work Teams training.

 Created Employee Incentive programs linked to corporate strategic goals.

 Instrumental in reducing Employee Turnover from a monthly average of 25% to 12%.

2/90 – 7/90 Administrative Manager - Luchart Group, Wilmington, NC

Luchart Group is a small advertising agency that provides radio, television and print advertising services to local clients. Reported to the President. Responsible for all administrative functions including typing proposals and media documents, coordination of media services, scheduling client meetings, tracking client billable hours, processing invoices, and office supply management.

Accomplishments include:

 Developed new forms to improve inter-office communication and process efficiency.

 Organized office supply inventory to reduce unnecessary expense.

 Formalized client file system for consistency and chronological project history.

10/85 – 1/90 Personnel Manager - InterRoyal Corporation, Warren, PA

InterRoyal Corporation is a manufacturer of steel library shelving units. Reported to the Plant Manager. Responsible for entire Human Resources function for 280 employees, including 250 unionized production and clerical staff, and 30 exempt managers.

Accomplishments include:

 Analyzed healthcare benefit reimbursements for 2-year period and reprocessed claims to comply with union

contract provisions.

 Initiated monthly labor-management luncheons that improved communication and aided in prompt problem resolution.

 Enhanced Employee Suggestion program to include awards for percentage of savings.

 Developed “Employee of the Month” recognition program.

 Formalized job posting, job bid, and position transfer processes and documentation.

07/83 – 10/85 Customer Service Representative – Prudential Insurance Company, Lakewood, NY

This division of Prudential Insurance Company offered individual life, health and disability insurance products. Reported to the Office Manager. Responsible for review of new applications for insurance coverage, data entry of applications into corporate computer system, processed premium payments, answered customer questions regarding coverage details, assisted sales agents in securing customer appointments, resolution of health and disability claim discrepancies, and processed death claims.

Accomplishments include:

 Enhanced death claim process to include more compassion and efficiency. I developed an information packet that

was distributed to grieving families which included a process description and checklist, the death claim

application, brochures dealing with grief, and a sympathy card personally signed by all employees of the agency.

As a result, I was promoted and became the agency’s primary contact for processing death claims.

* EDUCATION:

Associates Degree – Applied Science: Business Administration

Jamestown Community College, Jamestown, NY

* CONTINUED EDUCATION COURSES & TRAINING SEMINARS:

- Business Law Forum - Human Resources Law Updates - Self-Directed Work Teams

- Benefit Admin. (HIPAA/COBRA) - Teambuilding - The Healthy Company

- Management & Leadership - Total Quality Management - Microsoft Office (Word, Excel)

- Project Management - Meeting Facilitation - ABRA Suite / Crystal Reports

* REFERENCES:

Available upon request

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