Customer Service Quality Control
Resume:
Judith Baxter
*********@*****.***
Objective
To obtain a position in that would allow me to exercise my abilities and explore my capacities in a manner to benefit both the company and the development of my career.
Qualifications
Over 11 years experience in Customer Service
Experience with sales transactions
Professional Phone Etiquette
Strong planning and organizing skills
Ability to Handle Sensitive Documents and Maintain Strict Confidentiality
Professional Experience
Petra I. Mayer D.D.S (Periodontist), Albuquerque NM 10/2004 - 6/2010
Hygienist Assistant
Responsible for assisting a staff of two Dental Hygienists
Clean and set up hygiene rooms, preparing appropriate trays for hygiene appointments
Cleaning and sterilizing hygiene Instruments
Assisting Dr.'s Hygienists, and Dental Assistants
Charting for hygienists, preparing reports for referring dentists
Aid in quality control and maintenance of equipment according to HIPPA regulations.
Petra I. Mayer D.D.S (Periodontist), Albuquerque NM 10/2000 - 9/2004
Front Office Patient Services
Appointment, recall scheduling, follow-up and rescheduling overdue patients
Discussing treatment and fees with patients, filing and follow-up of insurance and pretreatment estimates
Scheduling patient's treatment with doctor or hygienist
Ensure next day schedule remains full
Checking out patient and collecting fees, reconciliation of day's receipts and preparing deposits
Kenneth Bray D.M D (Endodontist), Albuquerque, NM 8/1999 - 9/2000
Front Office Patient Services
Appointment, recall scheduling, follow-up and rescheduling overdue patients
Discussing treatment and fees with patients, filing and follow-up of insurance and pretreatment estimates
Corresponding with referring doctors with x-rays and reports of treatment
Checking out patient and collecting fees, reconciliation of day's receipts and preparing deposits
J. Stephen Primrose D.D.S (Pediatric Dentist), Albuquerque, NM 7/1998 - 7/1999
Front Office Patient Services
Treatment and financial coordinator for all patients
Appointment, recall scheduling, follow-up and rescheduling overdue patients
Discussing treatment and fees with patients, filing and follow-up of insurance and pretreatment estimates
Scheduling patient's treatment with doctor or hygienist
Ensure next day schedule remains full
Billing, credit and collections of accounts receivable.
Checking out patient and collecting fees, reconciliation of day's receipts and preparing deposits
EDUCATION
Highland High School, Albuquerque, NM - General Education Diploma
University of New Mexico, Albuquerque, NM - 3 Years Accounting
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