Manager Customer Service

EXPERIENCED WRITER, VIDEO EDITOR, FACILITIES MANAGER

EXPERT IN RESEARCH, INFORMATION GATHERING, FACT CHECKING, INTERVIEWING SKILLED AT DRIVING COMPLEX PROJECTS FROM CONCEPT TO COMPLETION. STERLING CUSTOMER SERVICE REPUTATION WITH CLIENTELE ACROSS THE CORPORATE SPECTRUM.

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PROFESSIONAL PROFILE

Craft a diverse array of writing forms, including articles, features, first-person narrative, press releases, website content and blog posts.

Conceptualize, write, produce and edit short form video packages for podcasts and electronic press kits (EPK’s), with special expertise in getting to the heart of any topic to bring out its relevance to the target audience.

Drive all aspects of the production process, including obtaining source material, interviewing sources and performing the primary edit.

Budget, schedule and procure appropriate audio-visual equipment and qualified technicians for high profile corporate events in the beauty and fashion industry.

Expert in establishing and maintaining client/customer relations.

Proven competency in talent acquisition, vendor selection and management, technology upgrades and integration, maintaining inventory control, payroll and accounts receivable/payable.

Professionally committed, responsible and easily adaptable in any situation while maintaining poise and focus under deadline or pressure conditions.

HIGHLIGHTS

Launched highly successful Post-Production division of New York City based Audio-Visual firm, providing multimedia solutions to corporate clients in all industries.

Coordinated specific equipment and technical coverage for prominent literary, cultural and presidential conferences at Hofstra University.

Earned recognition as successful radio producer bringing New York market morning show to highest Arbitron rating in company history.

Volunteer Media Coordinator for East Coast Car Association generating radio, television and print coverage for Toys for Tots fundraising events.

Served on the Executive Board as Production Director and Assistant Engineer at WNYT Radio (New York Institute of Technology).

EMPLOYMENT HISTORY

JML Media Group, LLC (Queens, NY) | Feature Columnist | 2006 Present

Joseph Freeman & Associates (New York, NY) | Media Consultant | 2009 2011

Ace Duplication and Editing Group (formerly Ace AudioVisual) (New York, NY) | 1992 2009

Dispatcher, Equipment Technician, Client Liaison | 1992 1995

Production Director and Facilities Manager | 1995 2009

Jared Broadcasting, WDRE 92.7 FM (Garden City, NY) | 1989 1992

Morning Show Producer and Co-Host | Offsite Broadcast Coordinator and Road Manager | Internship Director

Hofstra University (Hempstead, NY) | Director, Special Events A/V | 1986 1989

EDUCATION

New York Institute of Technology (Old Westbury, NY) | Undergraduate Program – Communication Arts

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