Customer Service High School

Chelsey Smith

*** ******* **, ********* ** *****

504-***-**** *******@***.***

Graduate applying to Office Receptionist vacancy

A dynamic, team spirited, and results oriented individual seeking to utilize analytical skills and experience to contribute to your organizations’ growth and objectives in business related activities.

PROFESSIONAL STRENGTHS

More than five years of public speaking experience

More than 2 years of record keeping experience

Successfully trained over 30 international interns

Strong customer service skills through over 6 years of relative experience

Vast knowledge of basic accounting functions

Ability to adapt to change positively in response to changing circumstances

Successful and capable of working in a diverse work force

o through continuing team building exercises with international interns

Strongly Proficient in MS Office, & Windows XP with over 4 years of experience

PROFESSIONAL EDUCATION

University of New Orleans

Bachelor Degree in Business Administration, Minor in Management

Relevant Courses taken include:

The Legal Environment of Business

Applications Software for Business

Principles of Finance

Operation Management I & II

Business of Marketing

Business Communications

PROFESSIONAL EXPERIENCE

Hyatt Regency New Orleans

Front Office Clerk, September 2011 to Present

Participated and trained for grand opening of 1193 room hotel

Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.

Ensure that all accounting transaction and cash handling procedures are in compliance.

Considerable knowledge related to hotel issues, including Front office operations

Strong knowledge of basic Accounting function

Proficient in handling heavy call volume as a PBX Operator

Excelled in assisting mass volume of guest with registration

Successfully in Promoting Hyatt Brand Gold passport Program

Considerable legal knowledge related to hotel issues, including Front office operations

Create and produce reports as required

Walgreens

Customer Service Clerk/ Trainer June 2009 to September 2011

Successful in Daily Cash handling of a register with over $1000

Create and produce reports as required

Assessed product inventory and successful with Inventory Control

Created displays based on consumer demand

Excelled in providing customer service

Exceptional ability to maintain a positive attitude, handle in conflict and confrontation

Marketed and Merchandised store products to increase photo sales

PROFESSIONAL INTERNSHIPS

New Orleans Saints Pro Camp

Jimmy Graham Pro camp Internship, February 2012 to Present

Assist in promoting and created awareness of program

Excelled in record keeping for information of over 300 kids

Implement marketing strategies to Expand the program beyond last year’s numbers

Assisted in developing youth activity plan to provide a positive experience to over 300 youth

Created strategy pyramid to attract our target market of ages 7 to 14

Gained experience in field promotions

Increased ability to meet deadlines and work on a timed schedule

VOLUNTEER WORK

Stone Bridge Golf Tournament

Student Volunteer, October 2011

Assistance in planning, organizing and running the event

Assist in proofing membership list for directory update

Educating schools and the community about the event

Assess candidates for awards and scholarships

Assist at regular meetings (welcoming guests and registration)

NCAA Basketball Recruitment for University of New Orleans

Student Volunteer, Summer 2009

Process, verify, and maintain documentation relating to personnel activities

Answer questions regarding;

o Examinations, eligibility, and other pertinent information.

Maintaining Player performance records

New Player Orientation

Examine employee files to answer inquiries and provide information for personnel actions.

AWARDS &ACHIEVEMENTS

2009 First place winner of UNO Stillman Speaking Competition

2009 UNO Academic Achievement Award Recipient

2007 Aldine High School Debate Team Leader

Student Advisor to College of Business Executive Council (CBEC)

Reference and Supporting Documentations Furnished upon request

Contact this candidate