Manager Customer Service

JAMES W. HINTON II

*** ********* ***** **** 336-***-****

Elon, NC 27244 Cell 336-***-****

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Sales/Customer Service Supervision Manufacturing Plant Manager

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PROFILE

Successful production and sales career with demonstrated ability to increase market share, conceive innovative ideas to increase sales and generate profits.

Strong efficiency in supervision, production control and quality assurance in manufacturing operations. Team member in development of international manufacturing program setting up plants, budget analysis and compliance regulations.

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QUALIFICATIONS

Management Style:

Proactive manager willing to take risks and able to accept constructive criticism. Create strong management teams through consistent training, strengthening communication efforts between department leaders and setting attainable goals.

Implement means for improvements in production efficiency and provide training and incentives for diverse and cross functional teams.

Technical Knowledge:

Computer knowledge includes Windows, Word, Excel and Power Point.

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EXPERIENCE

SERTA MATTRESS, Sales/Customer Service 8/06-Present

Whitsett, NC

JAMES W. HINTON II, Page 2

Ensure all retail floors are set, signed and displayed correctly. Keep stores informed on upcoming events, share results of prior events and maintain a high level of training with sales associates. Monitor inventory levels, maintain records of all returns and warranty information. Maintain close communications and monthly store visits with between 80 and 90 door fronts.

SERTA MATTRESS, Production Supervisor 12/03-8/06

Whitsett, NC

Supervise 30-50 production employees in the Quilt Cut/ Sew Department.

Maintain daily production goals, attendance records and disciplinary issues as well as prepare production plans for the following day.

NYPRO CAROLINA, Project Manager 5/01-3/03

Burlington, NC

Medical devise and wireless communication assembly.

Oversaw project initiations, procured equipment and established supply chain for plant production. Coordinated efficiency of departmental operations with international plants. Traveled extensively to ensure development and growth of business.

NYPRO CAROLINA, Assembly Manufacturing Manager 3/00-5/01

Burlington, NC

Medical Devise and wireless communication assembly.

Set up new assembly plant including hiring 400 associates to staff a three shift operation. Exceeded production projections within six months.

CROWN CRAFT, Plant Manager 5/96-2/00

Roxboro, NC

Textile home fashions cut and sew.

Supervise 3 manufacturing department managers and 3 shifts of 800 hourly employees. Answer directly to VP of Manufacturing, coordinate efforts of Director of Merchandising, Division Controller and Manufacturing Manager to ensure efficient operations, budget compliance and plant profitability.

CROWN CRAFT, Department Manager 3/94-5/96

Roxboro, NC

Textile home fashions cut and sew.

JAMES W. HINTON II, Page 3

Managed 3 shifts of 250 hourly associates and 4 supervisors.

Promoted to Plant Manager as a result of management training and team development.

STEVENS WESTPOINT, Production Supervisor/Shift Manager 10/89-3/94

Burlington, NC

Textile home fashions cut and sew.

Completed “Supervisor Basic Training”, “Human Resources Basic Training” and “Production Planning Basic Training” in a year long management training program designed by JP Stevens and Burlington Industries, the 2 worlds largest textile companies.

Supervised 20 hourly associates on 2nd and 3rd shift for 2 years, then promoted to Shift Manager, managing all production on 2nd shift.

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EDUCATION

North Carolina State University, Raleigh, NC

Degree in Agri-Business Management 1989

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