Desktop support engineer

CURRICULUM VITAE

Amrinderjeet Singh

#***,*****-*,******.

Contact-998-***-****

Mail: **************@*****.***

Objective:

A responsible and challenging position in the field of Information Technologies that will utilize my education and background, expand my knowledge, and offer opportunities for personal and professional growth.

PROFESSIONAL QUALIFICATION:

• MCA FROM RIMT MANDIGOBINDGARH AFFILIATED TO PTU JALANDHAR, PUNJAB (2003-2006).

• BCA from PIMT MandiGobindgarh Affiliated to PTU Jalandhar, Punjab (2000-2003).

EDUCATIONAL QUALIFICATION:

10+2 FROM CBSE BOARD DELHI (2000).

10TH FROM CBSE BOARD DELHI (1998).

Certifications:

• MCSE (MICROSOFT CERTIFIED SYSTEM ENGG.)

PLATFORM AND SERVICES:

Configuring Window 2000/2003, XP & 95/98

Administration 2000/2003 User/Group Accounts and Rights

Create a backup and recover policy

Technical Skills:

Planning, designing, installing, configuration, administration and troubleshooting of operation systems.

Management and configuration network security.

Installation and configuration of TCP/IP, DNS, DHCP servers.

Administration of backup devices taking backups of crucial data.

Manual Backup of Server.

Installing, Configuring and Troubleshooting Lotus Mail Server.

Installing, Configuring and Troubleshooting Outlook.

Work Experience

1. Tenure: 16 June 2010 to 18 April,2011.

Designation: Team Leader (IT-Deskside Support)

Company Profile: 3i-Infotech Consultancy Services.

Client: Vodafone Essar Spacetel Ltd.(Mohali)

3i InfoTech Ltd. is one of the largest IT Professional Service Organization focusing on IT infrastructure skills and experienced team of engineers offering services on varied platforms. The 3i InfoTech comprises a mix of IT & industry professionals. 3i InfoTech strive towards meeting high level of technical and attitudinal skill requirements of clients.

Roles & Responsibility: -

• Collect and review system data for capacity and planning purposes.

• Interface with vendors for procurement & maintenance of all IT infrastructures.

• Manage & troubleshoot networks, intranet & internet connectivity throughout the organization

• Attend and actively participate in weekly meetings

• Troubleshooting problems faced by Vodafone users in Window XP/Window vista.

• Currently handling IT Support (EUS) of Vodafone IT Himachal and Punjab circle.

• Installing, Maintenance, Up gradation, and Trouble Shooting of Desktop and laptop, and Printer, Servers.

• Installation of software’s, Diagnose the system and OS and running application related issues

• Run existing system, Provide first line support and help for end users.

• Server (system state and FTP server) DATA Backup.

• Server DATA Backup Restore.

• Activity participate vista roll out project.

• Symantec AV installation.

• Handling All Vodafone Stores Queries and Calls of HP & Punjab Circle.

• Installation of Safe Boot mobile data security in Laptop (Create safe boot User group, encrypt Drive, Reset token )

• Working in MS Outlook and Outlook Express and Lotus.

• Asset inventory and call logging and resolved the call as per defined SLA.

2.Tenure: 15 July 2007 to 14 June 2010

Designation: Sr.Technical Support Engineer.

Company Profile: Info Services

Client: Bharti Telemedia (Airtel), Chandigarh.

Roles & Responsibility: -

1. Troubleshooting problems faced by Bharti Users in Windows XP/2000

2. Installation & configuration of AIRTEL applications/Intranet Sites and Various URL’s

3. Troubleshooting/Configuration/Administrations of Lotus Clients.

4. Managing of all types of Computers like IBM, ACCER, DELL, HP, Compaq etc.

5. Taking care of all types of Anti viruses & their Up gradation.

6. Installation and configuration of new workstations, servers and peripherals.

7. Responsible for various Daily/Weekly and Monthly Reports.

8. Providing Telephonic support to ARC’s and Outsourced call Centers.

9. Taking Weekly Backup of Router’s.

10. Security Policy management (Accounts, User rights).

3.Tenure: 13 Nov 2006 to 29 Feb 2007

Designation: Trainee.

Company: CMS Computers Ltd, Chandigarh.

Client: BHARTI TELEVENTURES (Airtel), Mohali.

Roles & Responsibility: -

1 Providing Solutions to daily user problems.

2 Installation & configuration of AIRTEL Software’s & links.

3 Administrations of Lotus Clients.

4 Installation and configuration of new workstations, servers and peripherals.

Personal

Father’s Name : S.Surmukh Singh.

Mother’s Name : Smt.Surinder Kaur.

D O B : 23rd April, 1982

Martial Status : Married

Language Known : English, Hindi. Punjabi

Amrinderjeet Singh

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