Manager Project

DAVID A. STEWART

**** ****** ***** **

Prior Lake, MN 55372

E-mail: *.***********@*****.***

Cell: 716-***-****

SUMMARY OF QUALIFICATIONS

Accomplished Region Service/Operations Manager, with progressive hands-on leadership and management expertise in Service Operations. Detail driven with outstanding communication abilities. Passion for surpassing financial and service objectives through a combination of world-class service delivery, lean operating methods and employee engagement. Proven success in building relationships with both clients and associates. Customer-focused approach with excellent problem identification and resolution abilities.

PROFESSIONAL EXPERIENCE

Vestas Wind Technologies, Bad Axe, MI 2010 –Present

Wind Power Plants

Site Manager, providing leadership to the service teams onsite. Responsible for the management of day to day operations and maintenance of a utility scale wind power plant. This includes development and compliance with an operating budget, outage coordination and scheduling with the interconnect entity, scheduling coordinator, and trading desk. Oversight of operations and maintenance to ensure work is carried out using Prudent Utility Practices.

Philips Healthcare, Minneapolis, MN 2007 – 2010

Medical Imaging Systems

Region Service Manager of remote Service Teams, providing measured customer satisfaction & exceeding KPIs for the service division.

• Surpassed 2007, 2008 and 2009 fiscal AOP, increasing revenue by 32%. Full P&L responsibilities.

• Exceeded margins by 4% by effectively managing service contracts.

• Installation project management, on time completion and maintained margins

• Resolution of billing disputes, providing customer satisfaction.

RBG USA / Clipper Windpower, Lackawanna, NY 2006 – 2007

Wind Turbine Manufacturer

Installer/Commissioner (Contract Position)

• Erect / inspection / testing and commissioning of (8) 2.5 Mega Watt Wind turbines in Buffalo, NY.

International Gaming Technologies, Amherst, NY 2004 –2006

Gaming Manufacturer

Field Project Manager (Contract Position) - Oversight of Project & Service teams

• Managed timely account projects and product logistics, maintaining SLA and DOT compliance.

• Continuous interaction with customer base & sales teams to assure customer satisfaction.

• Management of warehouse operations, logistics, inventory controls.

SourceOne Healthcare Technologies, Cleveland, OH 2002 – 2004

X-Ray Imaging Service, Supply, Distribution

Field Service Manager

• Leadership of the X-Ray Imaging Service team of remote field engineers. Managed all warehouse operations, logistics, and guaranteed on-time product deliveries.

• Successful account projects and product logistics.

• Exceeded P&L responsibilities. Creation of challenging annual budgets.

MINRAD INC., Buffalo, NY 1999 – 2002

Medical Device Manufacturer – X-Ray Laser Targeting Systems for C-Arm Orthopedic Procedures & Anesthesia Pharmaceuticals.

Operations Manager

• Development of warehouse systems & warehouse management. Logistics Management, both locally and international.

• Inventory management and managed all logistics operations.

• Managed mid-sized production group, manufacturing medical devices in a small volume operation, including materials management, capacity planning and scheduling. Responsible for all QC, OQ, PQ product testing.

HAMO USA, INC., Miami, Florida 1998 – 1999

Manufacturer of Aseptic Processing Equipment

Field Operations Manager - Service Division

• Established National Field Service Division. Staffing the Call Center, for service issues and product orders. Operations Management of logistics, daily operations and inventory management.

• Marketing of Consumable Product Line

• Established the field service operation through direct hire and outsourcing, implementation of a detailed training program. Establishing financial & personnel goals to be met or exceeded, holding meetings to review performance. Developed operating KPIs.

GETINGE/CASTLE, INC., Rochester, New York 1985 – 1998

Formerly Castle; Division of MDT Technionic Co., the company is a manufacturer of Aseptic Processing Equipment, sterilization and Barnstead water purification equipment for hospitals and the pharmaceutical industry.

Field Service Manager - Service Division (1989 - 1998)

• Leadership of field technicians in four states. Direct daily activities of engineers and their customer operations. Provided routine performance coaching, performance reviews, staffing levels. Provided initial product training programs.

• Project Management of capital equipment, providing estimated costs and staffing levels, either with internal staff or contractors. Negotiated contracts for installation/ rigging services.

• Management of Call Center

• Provided in-depth training seminars to engineering departments of Hospitals & Pharmaceutical Facilities.

Master Field Technician (1985 - 1989)

• Performed installations, repairs and preventative maintenance on all company equipment, at customer’s locations; including Hi-Vacuum autoclaves, Freeze Dryers, Conveyor / transport systems, washing-decontamination equipment, water purification systems, operating room tables, and surgical lighting.

• Comprehensive knowledge of electrical, electronic, control systems – PLC’s, HVAC, compressors, vacuum and hydraulic systems.

• Marketing of company’s service, parts and aftermarket consumable supplies.

EDUCATION

A.A, Electrical Technology, Erie Technical, Buffalo, New York A.A. Villa Maria College, Buffalo, New York,

COMPUTER SKILLS

Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, and Outlook), Project, SAP, Scada

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