Customer Service Manager

Paula R. Hoffman

*** **** **. *** #* South Amboy NJ 08879

732-***-**** *********@***.***

TRANSPORTATION PROFESSIONAL

PROFILE

A highly experienced Transportation Professional, versatile and results-oriented with a record of success in all aspects of Transportation Dispatch Management. Expertise in effective route planning, as well as effective people and time management, combined with a strong personal work ethic, produce consistent success.

An industry and subject matter expert who thrives in environments requiring a high level strategist and a big picture thinker, as both a manager and individual contributor.

CORE COMPETENCIES

Accurate Scheduling Effective Routing DOT Reporting Regulatory Compliance Contract Negotiation

Problem Identification and Resolution Budget Management Expense Control Purchasing

Vendor Management Client Relationship Management

EXPERIENCE

Embarque NJ East Brunswick NJ 2009-2011

Dispatcher

Dispatcher for car service, tracked and scheduled drivers for maximum efficiency. Entered information into proprietary dispatch system to ensure correct billing. Composed overnight dispatch duties list. Correlated report and tracking information for completeness and accuracy.

Power Survey Company Kearny NJ 2006- 2009

Senior Dispatcher/Reports Administrator

Supervised and directed scheduling for junior dispatchers to ensure accuracy, used GPS system to verify routing and scheduling of Field Technicians. Supervised and implemented new company operating procedures, as well as composed a Dispatch Policy and Procedures Manual for use as a corporate standard.

Gathered Stray Voltage incident information from Field Technicians and compiled information for electronic based customer reporting to Power Companies on stray voltage incidents.

AEX Group Princeton NJ 2004-2006

Team Leader

Led team and dispatched courier service, monitored independent contractors making deliveries, entered information into the Rockhopper System, and responded to Customer Service Department enquiries to ensure customer satisfaction. Set scheduling of both contractors and dispatchers.

Coach USA Las Vegas, NV 2002-2003

Dispatcher

Schedule daily operation and driver assignment, correlated report and tracking information for accuracy and completeness. Additionally, insured smooth operation of Nevada Test Site commuter runs, maintained petty cash account for dispatch, and provided customer liaison.

H & R Block Las Vegas, NV - Philadelphia PA 2002-2004

Tax Advisor

Assisted clients with preparation of individual tax returns, advised potential clients with tax inquiries while attempting to secure them as customers, meeting, and greeting clients in the office in the absence of a customer service representative.

Vectour Dispatcher/Driver Orlando, FL / Las Vegas, NV 1998-2002

National School Bus Service Manager/Dispatcher Sayreville, NJ 1986-1998

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