Customer Service Assistant

ROLANDA NELSON

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*** ******** **. ************, ** 28311 Home: 910-***-**** Cell: 910-***-**** ***********@*****.***

Experience Navy Federal Credit UnionNovember 2008 - December 2010 Member Service representative Fayetteville, NC

Accept deposits from members, as well as make withdrawls. Assist members with consumer and mortgage loan applications, answer phones. Provide members with information regarding our products and services, Attend Chamber of Commerce meeting monthly for networking.

Consumer Credit Counseling ServiceApril 2006 - November 2008 Client Representative Fayetteville, NC

Talk with clients or creditors by phone or in person regarding changes in program payments; address changes; issues new or revised proposals to creditors; provides information on missing payments, including copies of cancelled checks. Process void checks, initates stop payments. Prepare late and termination letters to send to clients and creditors. Input termination data. Data Entry. Update clients files as well as prepare them for termination. Disburse payments to creditors.

Wachovia National BankNovember 1998 - March 2006 Teller Fayetteville, NC

Assist commercial and non commercial customers with deposits. Make neccessary refferals to platform personal for monthly sales goal. experience as Vault and Atm custodian. Mentor new teller new-hires. Assist CSR with handling customer servicve issues, check reorders address changes

etc.

Food LionMarch 2006 - November 2008 Office Assistant/Cashier Fayetteville, NC

Process customer transactions on cash register. Work as Office Assistant, balancing cashier drawers on assigned shift, entering deposits into computer. process incoming and outgoing vendor orders, accepting payments on returned checks. Blocking Aisles and also working as a Scan Analyst.

Food LionJune 1996 - October 1998 Cashier/Office Assistant Knoxville, TN

Process customer transactions on cash register. Work as Office Assistant, balancing cashier drawers on assigned shift, entering deposits into computer. process incoming and outgoing vendor orders, accepting payments on returned checks. Blocking Aisles and also working as a Scan Analyst.

FIRST TENNESSEE BANKJuly 1997 - October 1998 TELLER Knoxville, TN

Assist other tellers with processing night deposits before opening. Assist customers with making deposits,withdrawls, loan payments, credit card payments. Make individual sales goals for account refferals. Work as a drive thru teller.

U.N.C CHAPEL HILL HOSPITALSeptember 1995 - June 1996 PHLEBOTOMIST CHAPEL HILL, NC

Work as a Lab Assistant drawing blood from patients on assigned timed routes and transporting specimens to the lab. Work also in the In Patient lab entering Dr's orders into the computer, obtain blood samples label and transport to lab.

Education Long Beach Polytechnic H.SJune 1989 High School

General Education Long Beach, CA

Bryman CampusJune 1990 Other

Medical Assistant Long Beach, CA

Training as Certified Medical Assistant. Reading of x rays, taking vitals, blood drawing. CPR. Medical Office billing.

Fayetteville Technical Counity College Associates

Business Administration / Banking and Finance Fayetteville, NC

Currently enrolled since January 2008 with hopes of obtaining my degree in 2011

Objective

Entry Level Position in a customer service oriented or sales and service position.

Skills

10 key,cash handling, data entry, filing, Microsoft Word, Excel, Customer Service.

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