Customer Service Quality Assurance

AMAR TAMADA E-Mail address: ****.******@*****.***

Chef that can lead and manage the kitchen, giving the proprietor, the freedom to concentrate on the rest of the business

… … … …

Continental cuisine restaurant chef, where my experience and culinary specialties will be utilized in preparing a wide range of international cuisines

Profile Overview

Energetic and highly motivated Chef, having worked in prestigious properties in India with extensive experience as Commis and Chef in the Food Service Industry

Uncommon knowledge of supplies, equipment, and services ordering and inventory

Remarkable ability to read, understand, follow and enforce safety procedures

Excellent organizing and coordinating skills

Strong knowledge of planning and scheduling techniques

Remarkable skills in cooking; preparing a variety of foods and catering set-up procedures

In-depth ability to develop test recipes and techniques for food preparation/presentation

Adept to computer basics and internet skills

Uncommon ability to coordinate quality assurance programs in area of specialty

Expertise lies in working with the fine-dining restaurant, providing top quality service, and maintaining a professional demeanour

knowledge of the restaurant business, with strengths in excellent customer service and food and wine recommendations

Great ability to ensure professional, positive employee attitude and attentiveness

Exceptional ability to promote good employees through feedback and excellent training

Knowledgeable in:

Food preparation Event Planning Staff Training

Menu Creation Serving Record Keeping

Inventory Control Policies & Procedures Preparation of reports

Food Ordering & supplies Personnel Management Sanitation & Nutrition

Training Experience

Industrial Training (One and half month) - Hotel Sun Sea Resort - 28th Nov’ 06 - 10th Jan’ 07

Industrial Training (Two Month) - Sinclair’s Bay View - 12th Nov’ 07 to 12th Jan’ 08

Chef Experience

Grand Hyatt Mumbai, India

Commi Chef 04th Apr’10 till date

e

Golden Swan Country Club

Commi I 05th Jun’09 - 15th Mar’10

Profile Showcase

Plan menus according to the popularity of various dishes for the restaurant

Schedule the work of cooks, and other kitchen employees

Maintain the standards of the quality to ensure that cost of food remain economical

Keep an eye on the stock level and can order appropriately

Ensure that high standard of cleanliness is maintained throughout the kitchen areas at all times

Establish controls to minimize food and supply waste and theft

Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel

Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered

Assist the Head Chef in creating new displays and new products

Receive and ensure the new stock of vegetables, meat, poultry and all the sea foods are in place

Assist the chef in preparing food and plating the dishes

Deliver a world class customer service and building customer satisfaction and loyalty

Exercising strong interpersonal communication skills with customers and department personnel

Accepting assignments with an open, cooperative, positive and team-oriented attitude

Improving customer satisfaction and deepen client relationships with proactive service

Education/Professional Qualification

Three year Diploma in Hotel Management and catering Technology - Dr. B.R. Ambedkar Govt. Polytechnic in the year of 2009, Port Blair, Andaman & Nicobar Islands.

One year Diploma in Computer Applications - Aptech computer Education, Junglighat, Port Blair.

References Available On Request

Contact this candidate