Customer Service Manager

Jean-Pierre Dupré

**Weatherwood Cres

Nepean, ON. K2E 7C6

613-***-**** Cell: 613-***-****

**.*****@*******.***

Summary

Preventive Maintenance Programs for all Production Equipment.

Manufacturing /Quality Control / Customer Service / Project Management,

Possess a demonstrated record of success in process improvement, business expansion, and profit generation in a very capital intensive business, with well trained, coached and committed employees.

Selected Accomplishments

• Developed quality standards and customer service criteria.

• Total Quality programs – cost cutting and complaint reduction.

• Developed team leaders for a 24 hour/day operation for savings of 100K/year.

• Brought business from concept to operation with sales of 4M in three years.

• Safety programs, safety committees and regular meetings for all employees resulting in reduction of lost time accidents and insurance costs.

Career History

HLS Linen Services – Director of Maintenance January 2012- present

• Responsible for the maintenance and preventive maintenance of all production equipment both from the electrical, mechanical and hydraulic disciplines.

• Recruited Red Seal Maintenance Mechanics and Electricians

• Managed budget for maintaining production equipment valued at $15M

• Implemented purchasing, safety (lock out tag out)policies

• Supervised maintenance staff of 25 people on a 7 day/2 shifts operation

Consultant August 2009-January 2012

• Market research within the mining industry

• Market expansion studies across various industries

Wilson Machine Co. Ltd. Montreal – Sales Manager March 2008 –August 2009

• Sales Manager for Eastern Canada

• Expanded the business into the mining industry in Ontario

Trillium Converting Corporation, Stittsville ON 1997-2007

Iris Converting Corporation, Lachine QC 2004-2007

Plant Manager:

• Started up Trillium Converting to be an out-source service provider to the paper manufacturing, merchants and printing industries

• Built the company to become one of the largest, most reputable non-mill-owned converters in Canada and second largest in North America

• Employed up to 60 employees with annual sales in excess of $4M

• Established and maintained relationships with new and existing customers

• Responsible for directing business vision, strategy outlook and planning

• Oversaw all production operations

• Assisted customers with the development of all packaging and sheeting standards for the launch of a new private brand.

Divisional Manager Converting and Materials Handling:

Domtar Specialty Fine Papers, Domtar House, Montreal, QC 1987-1997

• Project Manager for currency paper, purchased equipment to automate converting of security papers – cost reduction

• Managed the design, improvement, and installation of integrated systems of people, materials, and equipment in the finishing, warehousing, shipping, customer service and materials handling functions across the Domtar Specialty Fine Paper Division – 4 paper mills, 3 distribution centers, budget of 200M, 350-400 employees

• Instructed the product knowledge course for Domtar’s customers, and their customers ie printers

• Managed project and implemented out-sourcing converting for several mills - manufacturing cost reduction 8%

• Developed and standardized packaging standards division wide

• Assisted in the installation of equipment, training of personnel, and the startup of a totally automated finishing department

• Managed project and coordinated the installation of a folio sheeter, cut size sheeter, roll wrapping line, and an automated storage and retrieval system with automated guided vehicles

• Managed a union environment with 143 employees, with 7 supervisors in a

24 hour/day operation

• Implemented employee evaluation in a union environment

Education:

Master Electrician, Field Service Engineering, Centre Partenah Technical College, Montreal QC Project Management, McGill University

Courses:

York University/Calm Executive Program in Supply Chain & Logistics Management

Organizational Strategy and Leadership - University of Toronto

Basic Management Skills - McGill University

Total Inventory Management - Concordia University

Principles of Modern Management – Bishops University

Memberships:

Canadian Pulp and Paper Association (PAPTAC)

Secretary, Finishing, Shipping, Warehousing Committee 1990

Chairman, Finishing, Shipping, Warehousing Committee 1991/93

Paper Industry Management Association (PIMA)

Published:

Pulp & Paper Canada: Outsourcing Finishing Operations April 2003.

http://www.pulpandpapercanada.com/news/outsourcing-finishing-operations-redefining-the-finishing-room-for-survival-in-the-21st-century/100*******/?type=Print%20Archives

Pulp & Paper Canada: Back to the Future in Sheeting and Converting June 2005

http://www.pulpandpapercanada.com/news/back-to-the-future-in-sheeting-and-converting/100*******/?type=Print%20Archives

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