Customer Service Sales
Resume:
Confidential Resume of
SHANA C. JAMES
Coral Springs, FL 33067
561-***-**** *********@*****.***
Summary of Qualifications
• Accomplished leader with extensive Microsoft Office skills
• Proficient in MAC Laptops, and adobe software.
• Ability to make critical decisions in a fast paced environment and prioritize workload to achieve organizational goal
• Excellent written and verbal skills
• Professional, organized, self motivated, energetic and works well alone or as a member of a group
Learning Credentials
• John McEachern High School - Powder Springs, Georgia Diploma - Technical, 2009
Career Track
Teleperformance_ North Lauderdale, FL
Warranty Specialist - March 2011 to Present
• Assisted AT&T customers via phone with BlackBerry device inquiries, and proactively
answered questions and made recommendations.
• Provided inbound technical support.
• Interacted with customers and representatives from other lines of business to handle a variety of functions.
• Provided account assistance, performed account research, maintained sales goals, accessed multiple computer systems, and answer questions regarding billing aspects.
• Diagnosed determining factors for customer issues and implemented a fix in the system.
• Dispatched tickets to problem areas and provided necessary follow up calls to ensure the issues are fully resolved.
• Requested customer activations and/or account changes.
Best Buy _ Margate, FL
Sales Operator /Customer Service Specialist - July 2009 to Feb 2011
• Assisted Customers via phone and in store with their purchase decisions, by proactively answering questions and making recommendations
• Participated in store and departmental physical inventories to ensure accurate merchandise count and reduce shrink
• Presented a professional image and demeanor at all times to fellow coworkers, vendors, and customers alike.
• Increased sales and average receipt amount by means of cross selling, up selling, add-on sales, and offering promotional items
• Made follow up customer calls after sales to resolve any complaints or issues and ensure customer satisfaction
• Sold various warranty and installation services and surpassed departmental and store goals
• Handled customer returns, register duties, replenished merchandise on the sales floor, and other duties as assigned.
Dunkin Donuts _ Coconut Creek, FL
Shift Leader - May 2008 to July 2009
• Responsible for the profitability and overall operation of the restaurant according to the company’s operational standards in the absence of the store manager.
• Trained new crewmembers and motivated existing team members to meet guest expectations.
• Created sales programs to leverage business opportunities.
• Encouraged a competitive spirit and atmosphere of pride.
Ross Dress for Less _ Margate, FL
Cashier/Customer Service - December 2007 to May 2008
• Trained in CARA, Star Service, Mystery Shop and Merchandise Presentation Service Programs.
• Provided efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor etc.
• Processed merchandise to the selling floor within company timeframe.
• Ensured merchandise was presented and organized utilizing the Ross Merchandising Philosophy and Guidelines.
• Ensured markdowns are processed according to policy on an accurate and timely basis.
• Participated in store recovery to ensure a clean, neat, easy to shop environment.
• Participated in inventory shortage programs according to compliance guidelines.
• Possessed an understanding of the company’s store inventory results and goals.
• Participated in the mark-out-of-stock process.
Kroger Fuel Center _ Powder Spring, GA
Gas Clerk - May 2007 to October 2007
• Provided superior customer service in a fast paced environment.
• Ensured restricted products (e.g. tobacco, lottery tickets) were sold according to state and federal guidelines.
• Performed daily cash audits, merchandise replenishment and maintenance duties
• Trained new employees.
• Worked independently in satellite location handled all customer returns, complaints, or other issues.
• Followed all fuel distribution safety rules and procedures.
Outback Steakhouse _ Austell, GA Hostess - January 2007 to May 2007
• Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons.
• Scheduled dining reservations and arranged parties or special services for dinners
• Greeted guests, escort them to tables, and provided menus.
• Inspected-seating area for neatness, cleanliness and table supplies.
INTEREST AND ACTIVITIES
Graphic Design
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