Customer Service High School
Resume:
Candelario “Lalo” Armendariz
*** ******* **. *** *******, Ca. 90022
Mobile #: 323-***-****
E-Mail:***************@*******.***
Objective
• A position in the information technology field that offers great challenges and opportunities for continued career growth. Apply my knowledge, experience, and skills in the areas of networking, desktop hardware/software support and customer service.
Work Experience:
• 09/99 – 10/09 KPMG LLP 355 S. Grand Avenue, Los Angeles, Ca. 90071
Technology Analyst
o Provide local support to over 800+ customers and Partners ranging from Microsoft Office 2003/07, wireless connectivity issues, VPN, local network support, SAFEBOOT encryption and Audit/Assurance/Tax applications.
o Participated as a team member for Reimage Process Focus Group. Efforts resulted in enhancements and clarification of these processes. Recognized with a KPMG Encore Award for my efforts.
o Secondary contact for OGC in the Los Angeles office to collect and preserve data from terminated employees. Tasks involved updating internal tracking asset application to verify equipment serial numbers and update status of hardware. Packaged and ship requested harddrives to drive collection center.
o Participated in various OS rollouts. Deployed Vista Enterprise on Audit clients to be able to run EAudit application.
o Served as primary contact for all new-hire on-boarding activities including ordering new systems and imaging the laptops.
o Coordinated with Firmwide Purchasing the timely ordering and delivery of all hardware/software for Los Angeles and Woodland Hills offices.
o Assisted HR dept in resolving all new-hire IT issues and requests. Lead or assisted the On-Boarding Technology presentation for new hires.
o Primary contact for all salvage computers, monitors and printers. Tasks involved working with Red Rover to coordinate disposal schedule and maintained a inventory database detailing all salvaged hardware.
o Provided after-hour support on a monthly rotation.
o After hour contact for Los Angeles, San Diego and Phoenix office on a rotational basis.
o Utilized Norton Ghost for imaging new laptops upgrades, department loaners and data transfers.
• 1997-1999 KPMG LLP 355 S. Grand Avenue, Los Angeles, Ca. 90071
Mail Clerk
o Separate and distribute all incoming U.S. Mail, FedEx, and U.P.S. deliveries. Send and deliver all incoming telecopies. Enter client charges into the client billing system. Maintained customer relations on a daily basis.
• 1996-1997 Archer Management Services Los Angeles, Ca
Mail Clerk (Lead) – Site Representative
o Separated and distributed all incoming U.S. Mail, FedEx, and UPS deliveries. Sent and delivered all incoming telecopies. Entered client charges into the client billing system. Negotiated contracts with vendors for better pricing and provided receptionist coverage daily. Filling in as Site Manager as needed. Provided customer relations on a daily basis.
• 1993-1995 Pitney Bowes Los Angeles, Ca
Site Representative
o Handled all incoming and outgoing mail, telecopies, provided reception coverage and all aspects of the Mailroom.
• 1992-1993 Baker & Hostetler Los Angeles, Ca
Mail Clerk
o Handled all incoming and outgoing mail, telecopies and provided reception coverage.
• 1991-1992 Century Parking, Inc Los Angeles, Ca
Parking Attendant
o Responsible for incoming and outgoing vehicle parking traffic.
o Maintain cash register balance.
Education:
o Thomas Jefferson High School – High School diploma June 1984
o East Los Angeles College – Law Enforcement, 1992
Skills and Certification:
o HP Self-Maintainer, Online – Trained in repair and diagnosis of HP Notebooks
o Microsoft Office 2003/2007 Suites
o Windows 98/XP/2000/Server 2003/Vista OS installation/troubleshooting
o Network LAN installation and troubleshooting
o Install and configure network printers
o Languages: Fluent Spanish
o Typing: 40 wpm and 10key by touch.
o Detailed oriented, fast learner and team player
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