Customer Service Sales
Resume:
Eghe AIBANGBEE
Address: **, ****** ******, ******* *****,MA
Email: *************@*****.***
Phone: 617-***-****
BB Pin: 28D10531
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C A R E E R O B J EC T I V E
TO EFFECTIVELY UTILISE RESOURCES WITHIN AND OUTSIDE MY ORGANISATION TOWARDS THE ACHIEVEMENT OF ORGANISATIONAL GOALS WHILST PROVIDING THE IMPETUS FOR SELF DEVELOPMENT NECESSARY FOR THE ATTAINMENT OF THE OPTIMAL SOCIETAL FUNCTION
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. S K I L L S A N D P R O F I C I E N C I E S
• MS-OFFICE COMPETENCY
• CUSTOMER COMPLAINTS RESOLUTION
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C A R E E R H I S T O R Y
• CUSTOMER SERVICE PERSONNEL
CHARLESMARK HOTELS, JUNE 2010 – DECEMBER 2011
PRESENTING AN EXCELLENT IMAGE OF THE COMPANY AT ALL TIMES
ATTENDING TO CUSTOMER NEEDS AS NECESSARY
TAKING DOWN CUSTOMER REQUESTS AND DIRECTING SAME TO RESPECTIVE DEPARTMENTS FOR RESOLUTION
HANDLING CALL-IN REQUESTS
• SALES/CUSTOMER SERVICE PERSONNEL
UYI TECHNICAL, BENIN – FEBRUARY 2009 – MARCH 2010
RESPONSIBILITIES
CHECKING SALES FIGURES AGAINST VOLUME OF MERCHANDISE LEFT IN STORE
PREPARATION OF SALES REPORTS USED IN THE BI-WEEKLY MANAGEMENT MEETINGS
CASH HANDLING AND DELIVERY DUTIES
CASH RECEIPTS RECONCILIATION
RECEIVING AND RESTOCKING DUTIES
RESOLVING ISSUES ARISING FROM CUSTOMER DISSATISFACTION
HANDLING AND DIRECTING ALL INBOUND PHONE CALLS TO THE RESPECTIVE DEPARTMENTS FOR RESOLUTION
• SITE SUPERVISORY ASSISTANT (SIWES)
NIGERIA PETROLEUM DEVELOPMENT COMPANY, BENIN-CITY – JULY 2008 – DECEMBER 2008
RESPONSIBILITIES
PREPARING DOCUMENTS USED FOR SITE SUPERVISION
EVALUATION OF JOB PROGRESS ON WEEKLY SCHEDULE
DAILY STOCK-TAKING OF MANPOWER AND MATERIALS ON-SITE
PREPARATION OF CONTRACT DOCUMENTS FOR MANAGERIAL APPROVAL
• MAINTENANCE ATTACHEE (INDUSTRIAL ATTACHMENT)
NIGERIA NATIONAL PETROLEUM CORPORATION TOWERS, F.C.T. - OCTOBER 2007 – MARCH 2008
RESPONSIBILITIES
REPLACEMENT OF DEFECTIVE AND FAULTY FITTINGS AND FURNITURE
ASSESSMENT OF VARIOUS ESTATE PROPERTIES TO DETERMINE IF MAINTENANCE WILL BE NECESSARY
SUPERVISION OF JOBS HANDLED BY CONTRACTORS AND EVALUATION OF MATERIALS USED
SCHEDULING OF NECESSARY MAINTENANCE CHECKS
RESPONDING TO EMERGENCIES RESULTING FROM FAILURE OF DEFECTIVE FITTINGS
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E D U C A T I O N A L Q U A L I F I C A T IO N S
• B.Eng CIVIL ENGINEERING (2ND CLASS HONOURS) - UNIVERSITY OF BENIN, BENIN-CITY, 2011
• DIPLOMA IN DATA PROCESSING (LOWER CREDIT) - UNIVERSITY OF BENIN, BENIN-CITY, 2000
• WEST AFRICAN SECONDARY SCHOOL CERTIFICATE EXAMINATION (G.ED EQUIVALENT), 1999
• HIGH SCHOOL DIPLOMA - FEDERAL GOVERNMENT COLLEGE, UGWOLAWO, 1995
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R E F E R E N C E S
• MR. SCOTT IDUBOR,
JUNIOR MEDICAL ASSISTANT
LOWELL GENERAL HOSPITAL, MASSACHUSETTS
• MARILYN WORGHIREN
UNIVERSITY OF CALIFORNIA,
• ENGR NGOZI IHEMEKPEN (MRS),
SENIOR LECTURER
CIVIL ENGINEERING DEPARTMENT, UNIVERSITY OF BENIN, BENIN-CITY
+234(0)803-***-****
• MR. AHOEMWEN AIBANGBEE,
HUMAN RESOURCES DEPARTMENT, NNPC TOWERS, CENTRAL AREA, F.C.T.
+234(0)805-***-****
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