Property Manager

GLENNE J MANLIG

** *********** ****** **

Calgary, AB T2T 0V1

Cell: 403-***-****

************@*******.***

Objective

To obtain employment with a progressive and dynamic company where I can utilize my management skills, quality assurance, program development, and training experience. My objective is to contribute to the company’s productivity by applying my ability, knowledge, experience and confidence.

Summary of Qualifications

• Vast knowledge in mid market multi-family apartment owning and operating at all management levels

• 4 years of management experience specializing in multi-residential apartments and commercial suites.

• 4 years of administrative experience in consumer finance and educational settings; particular skills in establishing rapport with people from diverse backgrounds.

• Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with dedication, hard work and on a timely manner.

• Computer skills include: MRI Property Management System, Yardi Property Management System, MS Office (Word, Excel, Power Point, Outlook, Access) Internet Explorer, Adobe Reader 7.0, 50 words per minute.

Employment

2007- Present Vertica Resident Services Calgary/Edmonton, Alberta

Regional Property Manager- Alberta Portfolio

Management:

• Operate properties in accordance with the management contract and approved annual budgets. Responsible for ensuring all Property Management policies, procedures and operations are executed to standard.

• Establish and operate a program of corrective maintenance, which will efficiently sustain a high level of resident satisfaction and aesthetic standards.

• Monitor building service contract performance to ensure prudent, cost-effective practices are constantly observed.

• Perform and document monthly site and vacant suite inspections. Routinely follow-up to ensure all deficient items are identified and are addressed in a timely manner.

• Review suites on turnover and complete a scope of work consistent with established policies and procedures. Follow up to ensure all deficient items are identified and addressed in a timely manner.

• Maintain an effective system of rent collection and revenue security. Initiate follow-up where payments are not made and initiate and attend to legal and collection where necessary. Responsible and accountable for all accounts receivables.

• Motivate and develop site staff, managing performance to expectations and established standards.

• Ensure compliance with all legislation, including but not limited to, the Residential Tenancies Act, Fire Code and Occupational Health and Safety Act.

• Liaise with Asset Managers to establish annual strategy for the property, including but not limited to recommendations for marketing and leasing activity, building upgrades, and resident retentions initiatives.

Customer Service:

• Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relation is maintained through regular contact and proactive attention to resident needs.

• Maintain and overall focus on enhancing the customer experience

• Fostered a strong customer service culture amongst all staff members.

• Promoted a strong sense of community.

2005 – 2007 Mainstreet Equity Corp. Calgary, Alberta

Property Operations Manager

• Managed all aspects of operations of 1300+ apartment suites

• New Tenants - Processing credit applications, entering new tenant information in MRI, approving all Calgary applications based on MEQ policies

• Customer Service - Dealing with all tenant complaint/issues, negotiations for compensation for tenant losses, entering work orders in MRI, delegating work orders to maintenance team

• Management - Hiring/Firing operations staff, recruiting staff/contractors, training with RM’s/Administrator, negotiations with contractors pricing, management of maintenance, landscaping, Resident Managers, Administration, cleaners, contractors etc equating to 30+ staff

• Approving staff/contractor invoices and hours

• Collections - Submitting tenant files to legal, sending tenant files to bailiff for collection efforts, attending court dates

• Finance/Budget - Preparing monthly budget for vacant suites/turnover suites (renovation costs supply/labor), preparing purchase orders for contract work

• Monthly inspections of turnover suites/vacant suites

• Coordinated renovation work for commercial spaces

• Weekly maintenance/renovation inspections for commercial units

• Prepared monthly budgets based on inspection reports for commercial leasing

• Acquired city permits and approvals for building structural changes

• Managed maintenance crew and delegated work according to commercial inspections

• Accounts receivables for commercial units

• Coordinated engineers with city redevelopment permits

2003 –2005 DeVry University Calgary, Alberta

Finance Advisor

• Analyze and identity financial needs to locate appropriate financial resources for students

• Arrange financial payment plans for students that accommodates their needs

• A/R responsibilities with student who have outstanding balances

• Assist students with student loan applications and any other financial applications

• Assist academic advisors to ensuring contact with students for financial advisory

• Administration duties that include filing, tracking student loan documents and loan applications.

2002 –2003 CitiFinancial Calgary, Alberta

Sr. Branch Account Executive

• Analyze consumer credit and accommodating to clients needs based on company criteria

• Processed personal loans, auto finance, retail credit, mortgage products (equity loans, refinances and consolidation loans)

• Administration duties include registration of security for land titles and liens on vehicles.

• Administered delinquent accounts by telephone and mail with A/R responsibilities

Education

Business Administration, Marketing Diploma

S.A.I.T Calgary, Alberta

September 1999 – June 2001

References

Available upon request.

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