Customer Service Representative

Lyquesha Pitts

**** ****** ***** #**, ******* GA, 30311 * 404-***-**** * *************@*****.***

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Customer-focused customer service professional with strong in-bound and out-bound call center experience for leading communications companies and expert knowledge of wireless communications products. Skills include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.

PROFESSIONAL EXPERIENCE

HILTON HOTEL, ATLANTA GA, 2008-2012

Customer Service Representative, Inbound Call Center

Deliver world class customer service and build customer satisfaction and loyalty.

Provide effective and timely resolution of a range of customer inquiries.

Strive for one-call resolution of customer issues.

Complete ongoing training to stay abreast of product, service and policy changes.

Strike a positive and cooperative tone with both customers and coworkers.

Demonstrate best judgment in the disbursement of adjustments and credits.

Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

RSS SERVICES, ATLANTA GA, 2004-2007

Customer Service Representative, Outbound Call Center

Handled a high influx of inbound calls within a dynamic call center environment.

Managed multiple priorities and maintained effective results in a quota driven workplace.

Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.

Responded to customer inquiries and requests and resolved issues efficiently and professionally.

Exercised strong interpersonal communication skills with customers and department personnel.

Accepted assignments with an open, cooperative, positive and team-oriented attitude.

Utilized multiple call center support applications to efficiently assist customers and agents.

EDUCATION

Westwood College, Atlanta GA

Associate of Science

COMPUTER SKILLS

MS Word, Excel and PowerPoint

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