Virtual Service Provider/Telecommuter

NICOLE S. HARRIS

***** ******* ****. *** **-* Cleveland, Ohio 44122 216-***-**** ***.********@*****.***

PROFILE

Highly accomplished, dedicated and personable professional, with strong work ethic and excellent associate relation skills. Proven ability in relating effectively to individuals at all levels within the organization; accurately performs challenging tasks with precision and keen attention to detail. Capable of maintaining strict confidentiality on the job, and with client-related matters. Demonstrates strong interpersonal and communication skills, with capacity to develop and maintain productive working relationships. Highly organized and creative and endowed with indispensable business knowledge.

PERFORMANCE ANCHORS

Business Acumen / General Administration / Customer-Relations / Negotiations / Visual Presentations / Procedure Development and Process Redesign / Quality Decision Making Skills / Self Motivator

PROFESSIONAL EXPERIENCE

NSH CyberBiz, LLC, Cleveland, OH August 2009 – Present

Independent Contractor

Independent owner and agent of a virtual home-based call center that handles incoming sales and customer service calls for businesses.

Agency regularly exceeds sales and service goals and expectations resulting in extended contract offers.

Independent Insurance Agent

Sell a variety of insurance and financial products, including life, health, disability and cancer insurance.

Develop new business through inbound calls, cold-calling, face-to-face marketing and referrals

Developers Diversified Realty, Cleveland, OH June 2007 – August 2009

Special Projects Analyst

Retail leasing sales, renewals and negotiations.

Handled tenant rent reduction requests and prepared financial analysis and recommendations to senior and executive level management.

Management Associate

Rotated through various company departments and manage multiple challenging projects and tasks.

Assisted in the sale and leasing of 2.2 million square feet of retail space.

Prepared lease proposals and negotiated new leases and renewals to increase company’s bottom line.

Provided administrative, operational and leasing support in the development phase of a 600,000 square foot mixed-use lifestyle center.

Created an internal communications tool help to manage the flow of information between Development, Leasing and Operation departments during projects.

Prepared business plans for two retail centers totaling 900,000 square feet of retail space.

Project assistant for a Service Bundling Initiative which received industry recognition and was featured in Shopping Centers Today publication.

Prepared an Executive Summary for the proposal of a Sustainability Initiative and contributed at a high level on the Sustainability Committee.

Coined the Property Management Award as the “Pinnacle Award."

Performed various analysis and prepared retail sales reports.

Assisted with earnings call research, analysis and preparation. Prepared earnings snapshots on peers.

Atlanta Housing Authority, Atlanta GA May 2006-June 2007

Account Manager

Managed a portfolio of $123MM in multi-family assets and tracked public and private investment performance.

Monitored occupancy and leasing activity of assets and conducted regular site visits.

Assisted in providing credit analysis and underwriting for new developments.

Crawford Home Construction, Atlanta, GA April 2005-May 2006

Financial Administrator/Loan Officer

Secured construction and permanent bank loan financing for new developments.

Project manager of construction budgets and time lines.

Negotiated contractor bids and scope of services.

H&R Block Mortgage, Atlanta, GA April 2004-April 2005

Client Specialist

Promoted to close tough mortgage loan deals.

Reviewed final loan terms with buyers prior to closing.

Resolved any outstanding buyer concerns and recommended for closing or return to underwriting.

Reduced company’s rescission rate by 60%.

Senior Loan Officer

Generated $600,000 in residential loan volume a month.

Develop new business through inbound calls, cold-calling, face-to-face marketing and referrals.

Branch Banking & Trust Co., Atlanta, GA December 2001-September 2003

Vice-President, Community Development

JPMorgan Chase, Wilmington, DE September 1999-December 2001

Assistant Vice-President, Community Development

Responsible for assisting in maintaining banking federal CRA compliance through service, lending and investments.

Originated $56MM in community development loans.

Awarded $32MM in charitable contributions.

Engaged in neighborhood outreach and strategic planning efforts to stabilize depressed communities.

Attended public functions including city council and neighborhood planning meetings.

Facilitated community workshops and developed financial literacy and home ownership programs.

Served on 17 nonprofit boards and committees.

Co-chaired a Corporate Philanthropic Committee that approved charitable funding to over 200 nonprofits.

EDUCATION

Master of Public Administration, M.P.A., Syracuse University, Syracuse, NY 1998

Bachelor of Arts, B.A., Delaware State University, Dover, DE 1994

LICENSE/TECHNICAL SKILLS

State of Ohio Life and Health Insurance License

Excellent research, writing, speaking, and presentation skills

Proficient in Microsoft Office; Excel Spreadsheets; Salesforce CRM; Financial Analysis

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