Customer Service Medical
Resume:
Felicia Robinson
StoneMountain, GA
*********@*****.***
Profile
Seeking a responsible position, Where I can contribute to
an organization's growth through my proficient knowledge in
the medical terminology, exceptional customer service
skills and administrative skills.
Education
Georgia Medical Institute (DeKalb Campus)
Medical Insurance Billing& Coding: Diploma; March 2004
Technical Skills
Customer Service
Medical Manager
ICD9
Troubleshooting and problem resolution
CPT Coding
Detail/Efficiency Oriented
Electronic Claims Process
Knowledge of Microsoft Office, Excel, Lotus Notes, As-
400, People Soft
Type 45 wpm
Education
Georgia State University (1994-1998) Georgia Medical
Institute Medical Billing & Coding Diploma Granted March -
2004
Employment History
Pro core Solutions(Cobb Energy) April 2011- Novemeber 2011
(appointment Scheduler)
Set up accounts in Excel and AS400, on a daily basis
provide detail information about the the energy saving
program, schedule appointments to have dlc device install
on customer's ac compressor& electric water heater to help
save energy in their community. Interact with technicians
when on site to complete the calls
from the command center. Deactivate devices in the
as needed with clerical assignments.
Scientific games incorporated
(Technical support/Customer service) March 2010- March -
2011
Help assist store owners and customers with any issues
regarding lottery terminals and questions about how to
play different lottery games . Input orders in the system
for supplies to send to different store owners. Contact
the dispatch department when the store owners have not
receive orders in a sufficient amount of time or when there
is bad weather in the area.
Assurant Group Insurance Company
(Customer service / Claims representative) January 2008-
March-2010
Assist customers on a daily basis with updating the
homeowners wind and flood insurance policies. Also
contacting the insurance providers to make sure that their
policies are active and in good standing to avoid
cancellation of their policies, for our escrowed account
holders. I also assisted with setting up claims for
homeowners who experienced flood, wind or sink whole damage
to their homes. Filed, fax any necessary documentation that
needed to be sent out, such fed-ex and ups packages.
Focus Staffing Agency (Temp) August 2007-January- 2008
(Hired with Assurant Group) in January2008
Delta Dental Insurance Company December 2005-
August 2007
(Customer Service Representative)
Assist customers and medical providers with in network and
out of network dental benefit customers
locate in network dental providers. Process and adjust
dental claims also file, faxed, and submit daily report for
dental providers.
American Insurance Group (AIG) December - 2004 - December -
2005
(Customer service/ Claim processor)
Process medical workers compensation making sure there is
accuracy with date of service, billed date, place of
service, and the correct PPO provider is selected. Perform
daily calls to insurance companies to verify if the
customer has active insurance. Process billing, and claim
adjustments.
Contact this candidate