Engineer Customer Service
Resume:
WALTER W. RANKIN, MCP
**** ****** ******, ****** ****, CA 93536
email: **********@*****.***
SENIOR SYSTEMS ENGINEER/ MANAGER
A qualified management and information technology professional dedicated to improving operational efficiencies and effectiveness through leading edge technology and organizational development. Implements change and enhances organizational performance through delegation and team empowerment at the lowest informed levels. Possesses excellent people development and instructional skills.
QUALIFICATIONS & CHARACTERISTICS
Training of Corporate Client PC Troubleshooting and Service Leadership & Control
Computer Consulting Timely & Decisive Judgment Builds Strong, Well-Trained Teams
Diagnostic & Corrective Action Creative & Logical Reasoning Accurate Management Interface
Time / Motion Evaluations Milestone Evaluations & Inspections Evaluation of Financial Impact
Effective Use of People & Resources Support Novell and Microsoft Networks Accurate Screening of Proposals
TECHNICAL SKILLS
Operating Systems: Novell Netware 4x – 5x; Windows Server XP, 2000, 2003; Windows desktop 95/98, 2000, XP; Mac OS X.
Servers: Dell, IBM, HP.
Networks: TCP/IP, IPX/SPX, VPN, DHCP, DNS, GroupWise, Exchange, Wireless, Routers, Managed Switches/ Routers. Netgear, Sonicwall, Cisco
Software Applications: Word, Excel, PowerPoint, Outlook, Photoshop, ACT contact management system
SELECTED ACHIEVEMENTS
Improved production methods of a production line that would do 75% of production in the last week of the month. New training and accountability program caused steady production through out each month and saved 60% on overtime.
Managed an electronic manufacturing plant closure including the lay off of over 2000 employees. The closing of the micro computer division saved the company about $14.6 million in annual in wages.
Increased productivity of an Air Force base clerical staff. The installation of the standard primary office computer system increased the productivity of the staff over 15%.
Implemented a field inventory system for Recognition Equipment Inc. Implementation of the system reduced shipping costs by 30% due to no longer shipping parts next flight out.
Managed expansion of 6 field offices for Computer Language Research Inc. Establishing more offices reduced travel costs by 25% and increased customer service and satisfaction by 40%.
Designed and implemented various server upgrades. Implementation of server upgrades increases network stability and server up time by over 20% each time an upgrade is installed.
Managed a Novell to Windows 2000 migration. Effective planning and coordination of the server and software migration allowed for the customer to see less than two hour of down time.
WALTER W. RANKIN, MCP
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PROFESSIONAL EXPERIENCE
ACS, Lakewood CA April 2006-October 2008
Systems Engineer/Trainer
Responsibilities include oversight of the help desk, management of user accounts, nightly data backups, training users on Microsoft applications, and preparation of monthly reports.
EDO-TSO, Lancaster, CA June 2002-April 2006
Technical Support Supervisor
Provided phone sand email support for Netgear, Linksys, Dlink Routers, Switches, and Hubs for wireless networks. Wrote Training and trouble shooting manuals and supervised third shift tech support.
Grainger, Chicago, IL 2000-June 2002
Field System Engineer
Decommission previous network equipment, Build out and deploy new network equipment, Cicsco 3725/2620 router, 2000 series switch, HP DL360 server, Replace all desktop systems, Replace old telephones with new VoIP phones, Verify functionality of installed network and desktops, Trouble shoot as needed
ROBERT ENGLEKIRK, INC, Los Angeles, CA 1997-2000
Network Administrator
Managed the Novell 4.1, 5.0, 5.1. and Windows NT 4.0 networks. Performed network backups and administered system policies. Trained staff on application usage and designed firm wide workstation setup procedures. Interfaced with vendors and manufacturers for upgrades and systems maintenance.
SPECTACLE EVENTS, Santa Clarita, CA 1990-1997
Independent Computer Consultant
Performed solution based analysis and implementation and hardware and software for client companies. Trained individuals and groups in software applications. Configured and install Novell Networks. Provided phone support of software application, and trouble shot network hardware and software errors.
LEEMAN LABS, LOWELL, MA 1988-1990
Field Engineer
Installed hardware and software on PC based Spectrometers, trained staffs on software applications, deployed hardware and software upgrades, and trouble shot same.
VARIOUS COMPANIES IN THE SOUTHWEST 1979-1988
Field Engineer
Supervising 10 PC Field Engineers, developed and managed budgets for the region served. Installed hardware and software on PC based systems as well as mainframes and mini computer systems. Deployed hardware and software upgrades and trouble shot same. Trained junior technicians and clients on all software applications.
EDUCATION
BSBA –E Information Technology – February 2007 Colorado Technical University, Colorado Springs, CO
ADDITIONAL TRAINING AND CERTIFICATIONS
Microsoft Certified Systems Engineer 2000 – MCSE
Microsoft Certified Systems Engineer NT-MCSE
Various Electronics Engineering Courses
PMI Certificates
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