Customer Service Sales Representative
Resume:
Zakia Thomas
Aurora, Illinois 60506
**********@*******.***
Objective:
An entry-level position in a sales environment, with opportunity for advancement. An interesting position in a productive establishment.
Experience
The Univerisity of Phoenix Warrenville, Illinois
Enrollment Counselor 01/08 to 10/08
· Directed and coordinated trouble-clearing activities.
· Contacted subscribers to investigate reported troubles.
· Answered trouble and service calls of electricity customers.
· Notified customers of malfunctioning appliances and advised customers to call electrician.
· Advised prospective students on selection of courses based on their education and vocational objectives.
· Compiled registration information.Quoted fees and explained courses offered by school.Contacted prospects.
The Hartford Insurance Aurora, Illinois
Customer Service Representative 02/06 to 10/06
· Reviewed claims for completeness.
· Executed daily operations of processing: workers compensation, automotive, and liability claims.
· Received and average of 200 high volume calls
Remedy Temp Services Aurora, Illinois
Customer Service Representative 09/02 to 10/03
· Recorded orders for merchandise and service
· Operated various office machines
· Informed customers of information needed daily regarding their orders
Cardinal Distribution Aurora, Illinois
Customer Service Representative 09/00 to 08/01
· Followed up with customers and other company personnel to obtain facts regarding customer complaints.
· Recommended to supervisor improvements in product, and billing methods in order to prevent future complaints.
Travelers Insurance Naperville, Illinois
Customer Service Representative 06/98 to 05/99
· Successfully handled high volume inbound calls.
· Followed up with a random sample of customers to ensure that complaint was satisfactorily resolved
Education
Pursuing a Bachelors in Marketing
References
Shawnda Anderson
Enrollment Counselor
Pearl Newson
Teacher's Assistant
Tammy Stiles
Manager
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