Customer Service Manager
Resume:
Hattie Elaine Brown
Newark, NJ 07107
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Phone: 973-***-****
Email: **********@*****.***
ADMINISTRATIVE ASSISTANT – RECEPTIONIST
Objective
To combine my educational background and work/life experience in a professional environment where I can serve the public.
Qualifications
Knowledge and experience in all facets of administrative clerical support with reputable qualities including a strong commitment to quality and customer service, professionalism, integrity and a well developed work ethic. Capable of adapting to changing situations and flexible about working overtime and perform duties beyond initial hiring expectations.
Employment
11/2010 – present Personal Assistant
Evangelist Minister Jacqueline Bennett – New Jersey
Provided assistance to a high profiled Evangelist and Minister in Newark, NJ in performing routine and special duties, as per the necessity. Provided personal assistance at home and during ministry obligations. Manage work and personal schedule and sent reminders and alerts informing about planned appointments. Organize files, documents, and correspondence and arrange them in an orderly manner. Maintain record of the correspondence received, in form of telephone calls, letters, emails etc and ensure the message is forwarded in a timely fashion.
5/2008 – 6/2009 Legal Secretary
NJ State Public Defenders Criminal Division – New Jersey
Temporary position providing support for the Public Defender Office staff. Provided clerical assistance by sorting and distributing attorney/department mail; set up phone conferences; operated computer terminal for information processing using state-wide case management systems; composed correspondence; answer inquiries from the public; file records, cards, reports, forms, letters or other written documents; and regulated flow of work in accordance with operating schedules as required. Performed other related duties as assigned.
1/2007 – 7/2007 Leasing Consultant/Property Management Assistant
Laurel Walk Apartments – Brookside Properties – Charlotte, NC
Revenue collection: enter rents, print & distribute receipts. Maintain filing systems and office organizations according to Company requirements and standards. Prepare work orders and assist with various compliance reports to state and local agencies. Maintained appropriate records of prospect traffic on a daily basis. Assisted the Leasing/Marketing Director with property promotions, advertising, renewal programs, etc. Oversight of property to ensure that the property and models is visitor ready and “inviting”. Answered all phone and walk-in inquiries and pre-qualify prospects, while selling and closing. Set appointments and follow up with prospects. Maintained a professional and salesman-like attitude and image at all times. Assisted in the processing of lease applications – in a timely manner (i.e., verify applicant’s income and asset information, employment history, request credit and criminal background checks, request landlord verification and submit completed paperwork for the building manager to finish the process and determine eligibility). Responsible for meeting with the Manager during the application decision process. Performed renewal functions in a timely manner and worked to retain residents by selling and following up on a regular basis.
12/2006 – 5/2007 Front Desk Receptionist
Liberty Nursing & Rehabilitation of Mecklenburg – Charlotte, NC
(Part-Time) Provide administrative support for the Administrator of Liberty Nursing & Rehabilitation. Responsible for answering a multi-line telephone. This included answering all incoming calls, transferring / routing calls, and taking messages as required. In addition, the first point of contact for visitors and responsible for all front-desk and other administrative-support duties. Other responsibilities include setting appointments, sending and receiving faxes, outgoing / incoming mail, and receiving deliveries, maintaining accounts payables and receivables and distributing supplies.
8/2005 – 2/2006 Customer Service Representative
AIG Claim Services – Parsippany, NJ
Handled customer service requests and inquiries as well as processing their claims also assisting customers with problem issues. Skills included excellent oral and interpersonal skills, excellent math aptitude. Customer Service duties included but not limited to customer service, data entry, and faxing. Responsible for manual re-pricing and researching rates for Worker’s Compensation inpatient and outpatient medical bills. Ability to work with various PC programs.
3/2004 – 4/2005 Receptionist – File Clerk – Human Resources Dept.
Cendant Corporation Car Rental Group – Parsippany, NJ
Welcomed visitors by greeting them, in person or on the telephone, answering or referring inquiries. Maintained safe and clean reception area by complying with procedures, rules, and regulations. Contributed to team effort by accomplishing related results as needed. Responsibilities included handling and distributing incoming and outgoing mail and deliveries. Included responsibilities consisted of filing and preparation of employee’s files and folders for insurance and other pertinent areas.
1/2003 – 9/2005 Receptionist
UndaGround Communications Marketing Group – Montclair, NJ
Volunteer position. Welcomed visitors by greeting them, in person or on the telephone, answering or referring inquiries. Maintained safe and clean reception area by complying with procedures, rules, and regulations. Responsible for handling and distributing incoming and outgoing mail and deliveries. Assisted customers, employees, vendors, and others who have business with the organization by referring telephone calls to requested individuals.
3/2000 - 5/2003 Telecommunications Specialist
ADP, Inc. NY Metro – Parsippany, NJ
Welcomed visitors by greeting them, in person or on the telephone, answering or referring inquiries. Directed visitors by maintaining employee and department directories, giving instructions. Maintained security by following procedures, monitoring logbook, issuing visitor badges. Maintained telecommunication system by following manufacturer's instructions for house phone and console operation. Maintained safe and clean reception area by complying with procedures, rules, and regulations.
Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributed to team effort by accomplishing related results as needed. Assisted the product manager with client creative projects and client-archived files. Responsible for handling and distributing all incoming and outgoing mail and deliveries. Assisted customers, employees, vendors, and others who have business with the organization by referring telephone calls to requested individuals. Maintained organization telephone directory by updating files with additions, deletions, and changes.
Education
Full Sail University – Business (Entertainment)
9/2008 to present
Concorde School of Hair Design
9/2007 to 5/2008
Expert Rating Global Certifications
Professional Certification-Office Skills 2006 Expert Level Certification-Computer Skills 2006
References available upon request
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