RS 2008

SUSAN HERMAN

***** ** ******* ****** 503-***-****

Beaverton OR 97005

SUMMARY

Management professional with over 15 year’s experience. Areas of expertise include strategic planning, process improvement, project management, account management, employee development, training and customer service. Responsible, detail oriented with strong organizational, analytical, problem solving, communication, and relationship management skills.

PROFESSIONAL EXPERIENCE

PROLOGIX INC., Fife WA 2005 - 2008

Director of Field Services

• Managed, trained and mentored 5 District Managers, 19 Supervisors and 750 merchandisers servicing 2,000 accounts in Oregon, Washington, Idaho, Utah, Alaska, California and Nevada.

• Managed a $1.3 million budget. Achieved 3% under budget.

• Scheduled employees into accounts for merchandising and compliance including airports.

• Prepared and presented training classes for district managers and supervisors

• Introduced and trained personnel on the Kronos Payroll System.

• Wrote Kronos Payroll System procedures.

• Key Player in the set up/remodel of retail accounts, Plano grams and fixtures.

• Exceeded goals by 10%.

ANDERSON NEWS, Portland OR 1996 - 2005

Regional Training Coordinator/Manager NW Territory

• Managed depots in Oregon, Washington and Alaska including 200 managers, drivers and merchandisers servicing 750 accounts.

• Facilitated training classes to management team in five states.

• Managed a $750,000 budget.

• Controlled costs and achieved savings through monitoring of salaries, truck purchases and building maintenance, rent and utilities.

• Implemented training course for new recruits improving productivity and profitability.

• Trained all employees on the new Dolphin Handhelds.

• Wrote training procedures.

BAY NEWS, Portland OR 1987 - 1996

Account Executive/Merchandising Manager/Book Buyer/Driver

• Supervised 250 part-time merchandisers at retail stores.

• Managed schedules, store compliance, budget, payroll and training.

• Account Executive for Target Chain for books and magazines.

• Sold displays.

• Coordinated with store managers.

• Purchased books, sold promotions and met outlet compliance standards.

EDUCATION: Business courses, Portland Community College Rock Creek, Portland, OR

COMPUTERS: Microsoft Word, Excel, PowerPoint, Sametime, Lotus Notes

Contact this candidate