Manager Service
Resume:
JIM BELANSKY
Crown Point, IN **307
***********@*****.***
PROFILE:
Professional seeking a position in automotive management with an emphasis on extended protection programs. I have an extensive amount of automotive experience related to claims, repairs, and management.
HIGHLIGHTS OF QUALIFICATIONS:
• Claims Supervisor working with automotive extended service contracts
• Automotive Service Manager
• Service Advisor/Assistant Manager for a franchised automotive dealer
• ASE Master Technician
PROFESSIONAL EXPERIENCE:
Mechanical Claims Supervisor
The Warranty Group, Chicago, IL (1997-2012)
I received a series of promotions with increased responsibility that started with Claim Adjuster leading to Call Center Supervisor. In addition to regular duties, my most recent contributions included:
• Reducing claim costs by 30% by negotiating part pricing with vendors.
• Regular assistance as a management liaison with major dealer groups with an emphasis on finding a win/win scenario for both parties involved.
• Achieving significant claim cost savings by personally evaluating claims over $3000.00 with independent field inspectors and adjusters.
• Earning subordinate respect by resolving difficult claim related issues through the use of effective management skills combined with superior auto related work experience.
• Assistance in implementation of Mitchell on Demand, All Data, and Warranty Wizzard.
• Investigation and resolution of customer complaints on escalated issues that could not be resolved at the staff level.
Automotive Service Manager, (1995-1997)
Fairfield Ford, Midlothian, IL
Managed a midsized Ford Service Department with a workforce staff of 30 employees.
Service Writer/Asst Manager, (1991-1995)
River Oaks Ford, Calumet City, IL
Worked as a service writer at a large Ford dealership with the dual role of managing staff and writing service.
ASE Master Certified Technician, (Prior to 1991)
EDUCATION:
Purdue University; Hammond, IN
Bachelor of Science in Finance and Accounting (Graduated w/ honors in 1994)
Lincoln Technical Institute; Indianapolis, IN
Technical Degree in Automotive and Diesel Truck Technology
Recent ASE Master Recertification
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