Tourism, Travel, Hospitality Industry

CORI GIARDIELLO

**** ********* *****

West Jordan, UT 84084

Home 801-***-****, Cell 801-***-****

********@*****.***

SUMMARY OF SKILLS

 Hotel reservations

 Job Task Analysis

 Employee Communications

 Created Travel Service Contracts

 Procured Transportation Service

 Communications

 Problem Resolution

 Excellent Customer Service

 Operations Management

 Team Contributor

 Follows Directions and Procedures

 Thorough Proofreading

 Meticulous Grammar and Spelling

 Teaching/Mentoring

 Keyboarding Skills

 Editing

 Workflow Planning & Prioritization

 Time & Resource Optimization

 Administrative Experience

 Extensive Data Entry

 10 Key Speed and Accuracy

 Correctly Deciphered & Entered 10 Key by Touch

 Check Balancing

 Solve Balancing Discrepancies

 Project Management

 Developed & Implemented an English Curriculum for ESL Students

 Problem Identification/Solutions

 Listening skills

 Assisted Inbound Callers

 Resolved Customer Concerns

 Human Resources

 Projected Incoming Calls

 Account Management

 Member Retention

 Member Needs Assessment

 Law Office Background

 Research & Analysis

 Created Learning Tools for Students

 Taught English Vocabulary Words, Grammar, Sentence

Structure to Non-English Speaking Students

 Facilitated Classroom Activities

 Financial Institution Experience

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

American Legion Auxiliary, Salt Lake City, Utah

Administrative Assistant, 2008 – Present

• Assist Director with all aspects of yearly statewide Girls’ State program held at S.U.U.

• Create monthly newsletter for 200 Auxiliary members

• Prepare agenda for Executive Board Meeting

• Take minutes at Executive Board Meeting, type and distribute

• Prepare forms for and contact participants of National Convention

• Notify Units of upcoming Veteran’s Gift Shop

• Record incoming membership dues

• Collect and record monetary assessments from units

• Extensive mailings and correspondence

• Compile packets for and record yearly state Department Convention

• Create Department Convention Book

Jordan School District, East Midvale Elementary, Midvale, Utah

English as a Second Language Aide, 2004 - 2005

• Developed and implemented an English language curriculum according to each student’s learning level

• Taught English vocabulary words, grammar, sentence structure to non-English speaking students

• Created learning tools for students such as worksheets, games and tests

Jordan School District, Heartland Elementary, West Jordan, Utah

English as a Second Language Aide, 2003 - 2004

• Assisted students in all subjects

• Emphasized helping students achieve good grammar, sentence structure and writing skills

• Facilitated classroom activities

• Corrected students’ work and entered grades in computer

Wells Fargo Bank Encoding Center, Salt Lake City, Utah

Proof Operator, 2000 - 2003

• Encoded and balanced checks

• Solved balancing discrepancies

• Developed increased speed and accuracy

United States Postal Remote Encoding Center, Salt Lake City, Utah

Data Entry Specialist, 1998 - 2000

• Deciphered and entered mailing addresses into computer system

• Used 10-key by touch

• Met keystroke speeds and goals

Knight Adjustment Bureau/Katherine Denholm Attorney at Law, Salt Lake City, Utah

Legal Assistant, 1996 - 1998

• Prepared summons and complaints for constables

• Checked work meticulously for correct grammar and spelling

• Filed paperwork in appropriate order

Marriott Reservations, Salt Lake City, Utah

Reservationist and Service Support Staff (concurrently), 1993 – 1995

• Booked hotel rooms for guests

• Used excellent customer service skills to assist inbound callers

• Employed good listening skills and resolved concerns

• Assisted employees in requesting vacation time

• Forecasted number of incoming calls

• Backed up computer system before closing

Western Leisure, Inc., Salt Lake City, Utah

Travel Contract Specialist and Convention and Meeting Planner (concurrently), 1991 – 1993

• Created travel service contracts

• Planned conventions and meetings

• Procured transportation service

• Assessed client needs

OTHER EXPERIENCE

Volunteer Church Representative, Southern Texas

Teacher, (Corpus Christi, Brownsville, Kingsville, etc.), 1989 - 1991

• Functioned as church representative

• Responsible for positive church relations with residents

• Community service

• Communicated and taught in Spanish

EDUCATION

Brigham Young University, Provo, Utah

Bachelor of Science Degree, Tourism, May, 1993

COMMUNITY AND INVOLVEMENT

Serving meals to homeless at Rescue Mission, teaching children, enjoy Internet research, reading, traveling

REFERENCES

Professional

Greg Rowley - 801-***-****

Allison Banks - 385-***-****

Personal

GayLynn Geis – 801-***-****

Randy Wright – 801-***-****

Contact this candidate