Service Manager
Resume:
___Patrick O’Connor____
Full name: Patrick Arthur O’Connor
Nationality: South African
Date of Birth: 23 April 1987
Age: 25
Languages: English (fluently), Afrikaans
(fluently)
Current Address: Dubai, UAE
Contact nr: +971-**-***-****
E-mail: ****************@*****.***
Working for different companies in different countries has
taught me knowledge of all aspects of excellent quality
restaurant service. Working on-board the Queen Mary 2
has taught me to be a self-disciplined and a self-motivated
person with an eye for detail. As my personal achievements
(promotions) show, I have a good attitude accompanied by
a willingness to learn and my ability to work well as part of a team.
I am a keen traveller and always looking to experience new dishes from all over. My time in Bahrain and
Dubai has exposed me to even more different cultures and foods.
I am now looking for a new and challenging position, one that will make best use of my existing skills and
experience and also further my personal and professional development.
Work Experience
Jumeirah Creekside Hotel
June 2012 Dubai, UAE
Blue Flame Restaurant
- Current:
Blue Flame is an exquisite restaurant that serves up only the freshest produce.
Blue Flame has an extensive beverage selection on their personalised iPad wine lists.
Dining here is a very interactive and memorable experience.
Waiter and Departmental Trainer
General duties
5* Service
Excellent and extensive wine knowledge and wine service
Extensive menu, product and food knowledge
Till work and cash handling, including credit card payments and room charge
Responsibilities
Cross training from/in all Jumeirah outlets (Jumeirah Beach Hotel, Burj Al
Arab)
Responsible for conducting daily training of all other colleagues in the outlet
Taking of orders – attending and catering to special dietary requirements
Achievements
I was involved in the Opening of Blue Flame, Jumeirah Creekside Hotel.
Received a promotion to departmental trainer and leader in less than one
month
Dragon Hotel & Resort
November 2011 - Kingdom of Bahrain
May 2012:
Page 1 of 3 CV for Patrick O’Connor
Dragon Hotel and Resort is the first and only luxury property inhabiting the
gorgeous Amwaj Islands. They serve international cuisine and guests can be assured
of pure indulgence with top-notch services.
Waiter
5* Service
Excellent and extensive wine knowledge and wine service
Extensive menu, product and food knowledge
Ensuring guests are comfortable and properly attended to
Till work and cash handling, including credit card payments and room charge
Cunard Line
September 2010 -
Queen Mary 2
August 2011:
Queen Mary 2 is the flagship of the world’s most respected fleet of luxury ocean
liners. She offers renowned restaurants and excellent service everywhere.
Queens Grill
Here is where the QM2’s most luxurious suites have their own reserved table. The
a la carte menu sparkles with exquisite creations but guests are free to make any
culinary request they wish.
Junior Waiter
Duties and responsibilities
Seats 365 people – single seating
White Star Service Program
To collect food orders from the galley and assist the waiter with f & b service
of guests
Implementing set standards at all times
Having knowledge of the ships daily activities
Learning the names of guests in my section
Performing various duties to include embarking duties, afternoon tea
service, buffet breakfast/lunch duties in addition to normal restaurant
duties, cleaning duties, baggage duties, wheel chair duties and room service
Adhering to the United States Public Health and United Kingdom Public
Health standards and procedures at all times
Supporting other sectors
General duties including storing, emergency drills and crowd control
The Britannia
This is the QM2’s main dining room offering mouth-watering international dishes
Junior Waiter
Duties and responsibilities
Seats 1200 people
Duties include (but are not limited to) similar duties than above, but on a
much larger scale
Achievements on QM2
Received a promotion from Britannia to Queens Grill in less than 4 months.
Completed (with excellent results) the White Star Service Training Program
January 2009 - Dornier Wine Farm
August 2010: Bodega Restaurant Stellenbosch, South Africa
Head Waiter
May 2007 - Jimmy the Fish Restaurant Stellenbosch, South Africa
December 2008: Waiter
October 2006 - Planned and completed self-funded travel through the United Kingdom
April 2007
Page 2 of 3 CV for Patrick O’Connor
July 2004 - Jimmy the Fish Restaurant Stellenbosch, South Africa
September 2006 Waiter
Objective
I am now looking for a new and challenging position, one that will make best use of my existing skills and
experience and also further my personal and professional development.
Skills
Computing: I am proficient in using Windows XP and Apple. I also have experience using
Microsoft Word, Excel, Outlook and PowerPoint.
Interpersonal: I am comfortable in dealing with and communicating with people of all ages,
nationalities and backgrounds
I am willing to assume additional responsibilities and I am very capable of working
without supervision.
Interests and hobbies
Cooking
Sea and freshwater fishing
Cricket and Rugby
Camping
References
Dragon Hotel & Resort
Amitab
Director
*******@**********.***
Cunard Line – Queen Mary 2
Carl Stephens
****.********@***************.***
Dornier Wines - Bodega Restaurant
Lisa Gotze
Front of House Manager
Jimmy the Fish Restaurant
Louis Kroucamp
Managing Director
********@*****.**.**
Page 3 of 3 CV for Patrick O’Connor
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