Administrative Assistant Customer Service
Resume:
Teri Borders Resume
Ontario, CA *****
*************@*****.***
HIGHLIGHTS OF QUALIFICATIONS:
Excellent verbal and written communications skills.
15+ years experience as an assistant to executive management and project teams.
Highly industrious, goal oriented and motivated, with a proven track record for superior work ethics, dedication, and integrity.
Effective team member who is a confident leader and supportive follower.
Outstanding organizational skills, with a talent for prioritizing many job functions, under high stress conditions.
Dedicated to maintaining a high level of confidentiality, discretionary judgment, and independent thinking.
Accomplished at creating, typing, editing, and proofreading reports, letters, memos, presentations, spreadsheets, and various documents.
Exceptional skills in conflict resolution and problem solving.
Talented at analyzing situations accurately, and adopting an effective course of action.
Committed to building and maintaining professional relationships with leadership, peers, associates, and customers.
Knowledgeable and skilled in Microsoft Office, internet research, and a quick study learning new programs.
EMPLOYMENT HISTORY:
Administrative and Human Resource Assistant
Provided administrative support to the VP by scheduling appointments, coordinating meetings, and travel, answering telephones, screening calls, and managing messages. Updated and maintain client database, and coordinate and receive delivers. Assisted in the set up, and maintenance, of personnel and benefit folders, employee handbooks, and company-wide job descriptions. Managed company’s financial functions such as tracking purchase orders, verifying and inputting account payables, and account receivable. Composed letters, memos, and presentations. Responsible for ordering office supplies, filing, and preparing various state, county and city reports.
Allard Engineering, Fontana, CA. 08/2004 – 04/2006
Administrative Assistant/Production Coordinator
Responsible for coordinating company events, scheduled and maintained daily calendar, composed letters, memos, and reports. Developed budgets to submit to client and actualized the final invoice. Made travel arrangements, located production equipment, obtained proper permits and insurances. Responsible for company’s financial management functions such as accounts payable, receivables, purchase orders, and expense reports.
Jerry Day Productions, Burbank, CA. 07/2001 – 06/2004
Substance Abuse Counselor/Office Support
Responsible for client intake into program, completed paperwork and reports to the DMV, facilitated DUI groups, and teenage anger management groups, provided individual counseling, drug and alcohol education, charting progress for each client, created treatment plans for clients, drug testing, and crisis interventions. Received client’s payments to include cash, check, or credit and debit cards. Also perform various administrative duties such as composed letters, reports, and presentations. Faxing, copying, answer multi-line calls, filing, copying, and customer service.
Rehabilitation Alcohol Program, Fontana, CA. 01/2010 – 04/2011
Substance Abuse Counselor
Responsible for screening, intake, and assessment of client, development of a treatment plan, individual, and group counseling, facilitated recreational therapy, case management, crisis intervention, education, community and/or medical referrals, charting, reports and record keeping.
Mental Health Systems – Fontana Regional Recovery Center, Fontana, CA 06/2007 – 02/2010
Administrative Assistant/Production Coordinator
Provided administrative assistant and production/event coordinating for different national photography campaigns, and commercials. Developed budgets, managed daily production schedules, composed letters, memos, and reports. Hired and supervised crew and support personnel such as police, fire, and traffic control. Coordinated all travel arrangements to include all location, equipment, and meeting facilities. Responsible for insurance requirements. Secure city, county, and state permits, props, and equipment required for the production.
Road Apple Productions, Los Angeles, CA. 04/1998 – 07/2001
CERTIFICATION:
• Certified Recovery Worker with the California Association of Alcohol and Drug Abuse Counselors.
• Certified Domestic Violence Counselor.
EDUCATION:
• Graduate of Intercoast College, Riverside in Alcohol and Drug Counseling Studies with honors.
• Chaffey Community College, Rancho Cucamonga, CA. – Psychology/Communications/Photography.
• CSU San Bernardino, San Bernardino, CA. - Psychology
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