Telecommute Roadside Assistance

Crystal Isaac

** ******** ******* *** **

East Rutherford, NJ 07073

*******@*****.*** 803-***-****

PROFESSIONAL EXPERIENCE

InterMedia Marketing, Orangburg,SC January/2005-September/2008

Customer Service Representative, Inbound Call Center

Deliver world class customer service and build customer satisfaction and loyalty.

Provide effective and timely resolution of a range of customer inquiries.

Strike a positive and cooperative tone with both customers and coworkers.

Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

Obtain, enter and verify customer information

Answer customer questions and resolving issues

Quintech Security, Summerville, SC November/2008-April/2010

Receptionist

-Receive telephone calls, answer questions and direct calls, visitors to appropriate person or office.

-Receive and control mail.

-Prepare and type a variety of correspondence reports , forms, etc. using personal computer.

-Organize files, records, and other related materials

Santee Medical Center May/2010-June/2011

Medical Assistant

-Performed administrative duties and handled basic clinical tasks.

*Draw blood,check the height, weight, temperature, and blood pressure of each patient.

*Greet patients, file records and type letters and bills.

*Responsible for medical records, bookkeeping, and answering phones and patients questions

LiveOps (At home Agent)-CSR Oct/2008-April/2012

- Took inbound sale calls and upselling

- Took AAA roadside emergency calls with assisting customers with their current circumstances(flat tires, battery jumpstart, towing, fuel delivery, etc)& always making sure member is safe

EDUCATION

Trident Technical College, Charleston SC

Associate Degree ,Medical Office Assistant August/2001-May/2004

COMPUTER SKILLS

MS Word, Excel and PowerPoint

OBJECTIVE

A challenging position as an At Home Profession at a growth-oriented

company which will allow me to both further

utilize my skills and acquire new abilities.

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