Customer Service Manager
Resume:
Victoria T. Jefferson
**** ******* **. #*** ************, NC 28301
******@*****.***
Objective
To obtain an customer care position with a reputable company that offers the potential for growth and the opportunity for advancement and development.
Achievements
• Provided exceptional customer service by assisting customers and responding to customer questions and complaints
• Experienced in Microsoft Office (Word, Excel, Access)
• Have been promoted due to outstanding customer service, leadership ability, and problem solving
• Reputed as efficient, detail-oriented, and organized in a fast-paced environment
• Exceptional filing, data entry skills, and use of office equipment such as fax, copy machine, adding machine, typewriter, scanner, and telephone
Experience
Certified Senior Teller
Branch Banking and Trust Company, Savannah, 2008-2010
• Answered, transferred, and documented calls in a timely, professional manner
• Cashed checks by verifying signatures, available funds, dates, and verified written and numeric amounts
• Distributed the correct amount of funds
• Balanced currency and coin before and after shifts by hand, using computers, and adding machines
• Prepared and verified certified checks, money orders, savings bonds, and gift cards
• Followed all policies and procedures required by the business
• Ordered products, office supplies, and scheduled maintenance orders
• Filed important retention items and reports in computer system and storage and shipped them out when necessary
• Counted currency and coin by hand and with currency-counting machines to prepare currency for shipment to Federal Reserve Bank
• Handled hundreds of thousands of dollars on a daily basis
• Arranged and set appointments for new leads over the phone and in person
Hotel Shift Manager
Days Inn Incorporated, Oak Grove, 2005-2007
• Managed all hotel operations such as bookkeeping, filing, confirming reservations, cashier, and hotel operator
• Hired, trained, and evaluated performances of new employees
• Supervised employees in telephone etiquette, booking reservations on computer systems, and assisting customers
• Conducted routine daily inspections to insure property was clean and well kept
• Performed inventory and reordered supplies when needed or when inventory dropped below a specific level
• Promoted and dismissed employees when appropriate
• Instructed employees on how to handle difficult situations
• Conducted and supervised weekly sales and training meetings
Automated Logistics Specialist
United States Army, Fort Campbell, 2003-2005
• Maintained an efficient filing system on computer systems and in print to ensure confidentiality for customers
• Sorted and distributed items to other units, branches, and divisions
• Prepared purchase requisitions
• Operated a variety of office machines such as a computer, word processor, calculator, fax, and copy machine
• Operated motor vehicles and M1088 tractor trailer for transport purposes
• Established automated accounting records, post receipts and turn-ins
• Took inventory of millions of dollars’ worth of sensitive items and materials
• Unloaded, inspected, counted and stored incoming supplies and equipment on shelves, warehouse, and other storage units
Education:
• Business Management
Savannah State University, 2008-2009
• Business Management
Ashford University, 2010-Present
References Available Upon Request
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