Data Entry Customer Service
Resume:
MONICA D. CONRAD
Winston -Salem, North Carolina 27106
336-***-**** phone
*************@*****.***
OBJECTIVE:
Searching for a position in Medical Billing and correctly filing claims to insurance companies.
WORK EXPERIENCE
Med3000-Central Billing Office
9/2010-present
Billing Specialist II
*Follow-up on physician claims billed to Commercial Insurance companies.
*Answer phone and assist patients with questions about their bills and balances.
*Data Entry (key in radiology charges uploaded from the interface)
*Add current insurance information onto patient accounts, correct policy numbers,etc.
4/2000-6/2010 Novant Health- Central Billing Office
Insurance specialist
*Follow up on medical claims for Forsyth Medical Center, Thomasville Medical Center, Medical Park and Brunswick Community Hospital as well as Novant Hospital Facilities in the Charlotte Market.
*Contact patients by phone or mail when information is requested from medical insurance company.
*Print confidential medical records for group to send to insurance companies when requested
*Make corrections to UB04 due to request from the insurance company or due to errors involving ancillary charges, diagnosis codes, patient information, etc.
*Train New Employees
Data Specialist
* Research and correct errors from the Recirculating Error File
* Maintain the Medicare 72 hour and Medicaid 24-hour reports.
* Work closely with RRT and Case Management teams changing Inpatient claims to outpatient claims.
* Assists all follow-up personnel, training and correcting accounts to file error free claims to insurance companies.
* Enter all Lithotripsy charges and Air Ambulance charges.
* Corrects and forwards account errors to the management staff for timely changes and updates.
* Reconcile Invision Patient Management and Patient Accounting systems to maintain synchronization of the systems.
*Data Entry
1/2000-4/2000 ARS Accounts Receivable Systems
Medical Billing (Medicare)
* Key claims online to Medicare (MEDA systems.
* File claims to secondary insurance for payment.
* Discuss claims with patients over phone to determine reason for
Non-payment. (Customer Service)
6/1999-1/2000 Winston-Salem Housing Authority
Housing Specialist/Assistant Manager
* Annual Recertifications.
* File court papers.
* Collect rent payments.
* Answer phones and show apartments for housing developments.
1/1997-6/1999 Sara Lee Knit Products
Freight Coordinator
* Telephone trucking companies to pick up shipments.
* Create Bills of Lading for truck drivers to deliver freight.
* Assists supervisor with employee time cards.
* Assist truck drivers counting freight.
1994/1997 Various Temporary Positions
* Integon Insurance/ Payroll Clerk /Data entry.
* Partners National Health/Data Entry.
* Champion Products/Data Entry.
1991/1994 Gatx Logistics
* Enter locations of freight into computer.
* Print and separate orders/labels for packing.
* Assists supervisor with Accounts Payable.
* Enter received freight.
*Data Entry
Education
1984/1986
East Forsyth High School
Diploma
1986/1987
Bennett College
1 years toward BA degree in Computer Science
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