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Administrative Assistant/Executive Assistant

Location:
New York, New York, United States
Posted:
May 28, 2010

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Lesley A. Wagner

**** ******** ***

Toledo, OH **607

419-***-****

vciyds@r.postjobfree.com

Objective

To obtain a position within a major corporation that utilizes my superior customer

service skills, administrative expertise and attention to detail.

Education

University of Toledo 1994-1995 and 1996-1998

Columbus State Community College 1995-1996

Experience

Citimortgage, Ann Arbor, Michigan (June 2009-Present)

Mortgage Loan Consultant

• Processes and prepares conventional, FHA and VA mortgage loans for closing for refinances

• Deals directly with the customer to ensure optimal customer service from beginning to end for our mutual benefit in a call center.

• Routinely deals with sensitive information in an efficient, professional manner

• Coordinates loan packages and complex files with the loan officer, the buyers and sellers, title companies, escrow agents, surveyors and real estate agents in a timely manner

• Additional high-level administrative duties including establishing files and ordering all necessary exhibits for appraisals and credit reports, and reviewing all alternative documentation for accuracy and potential problems

JPMorgan Chase, Columbus, Ohio (November 2000 – June 2009)

Home Loan Analyst

• Processed and prepared conventional, FHA and VA mortgage loans for closing for both new purchases and refinances

• Dealt directly with the customer to ensure optimal customer service from beginning to end for our mutual benefit in a call center.

• Routinely dealt with sensitive information in an efficient, professional manner

• Coordinated loan packages and complex files with the loan officer, the buyers and sellers, title companies, escrow agents, surveyors and real estate agents in a timely manner

• Additional high-level administrative duties including establishing files and ordering all necessary exhibits for appraisals and credit reports, and reviewing all alternative documentation for accuracy and potential problems

Validator/Underwriter

• Issued approvals within lending authority after reviewing and analyzing credit reports, loan applications, income documentation, employment records, and court documents such as bankruptcy and divorce decrees, and verifies information as needed to determine borrower's ability to meet requirements of loan

Trustcorp Mortgage, Columbus, Ohio (October 1999-November 2000)

Receptionist/Loan Processor

• Processed FHA refinances and Bond Money Purchases

• Supported 8 Loan Officers in a variety administrative duties including keeping supply inventory levels stocked, organization and distribution of messages and mail, and maintaining files in an organized manner for quick access

• Responsible for managing multi-line phone system in a high paced environment

Crystal Mortgage, Toledo, Ohio (January 1997-October 1999)

Mortgage Broker (February 1998-October 1999)

• Researched mortgage lenders to determine best rates and terms and sell them to the customer

• Responsible for the processing of title and appraisal orders

• Cold called for mortgage applications in addition to managing the loan from processing to closing

Executive Assistant (January 1997- February 1998)

• Maintained sensitive files and documentation

• Assisted in a variety of office duties as dictated by the Vice President

• Responsible for managing multi-line phone system in a high paced environment

Additional Skills and Achievements

Awarded 5 Service Stars for superior internal and external customer service; Proficient in Microsoft Excel and Word; Familiar with many processing programs including but not limited to Caylx, Genesis, PACS, CLOSR, LPM and also used desktop underwriters; mother to two wonderful girls; lots of previous supervisory experience in retail settings

References available upon request



Contact this candidate