Customer Service Rep

Sonja Melendez

**** ******** **

Fort Worth, Texas 76133

Home: 817-***-**** / Cell: 817-***-****

Work Experience:

CUSTOMER SERVICE REPRESENTATIVE

**/** – 04/10 ProLab Fort Worth, TX

* Responsible for providing excellent customer service to clients as well as employees

* Look up lab results for facilities and fax to them

*Assist account managers in researching problems/issues and provide satisfactory solutions

*Direct calls to appropriate personnel

*Create tickets for IT issues

*Perform general clerical duties

BRANCH MANAGER

02/06 - 05/09 EZ - Money Fort Worth, TX

* Customer Service

* Train and manage Employees

* Money Management, bank deposits

* Answer multi-line calls to assist customers and outbound calls for collections

BRANCH MANAGER

01/03 - 01/06 Advance America Fort Worth, TX

* Customer Service

* Answered multi-line calls to assist customers with inquires

* Wrote and Processed Loan Applications

* Data Entry information on formats to describe inquires

* Cash receivables account posting and bank deposits

* Collections - outbound calls, certified letters

* Develop and design reports, forms and form letters to ensure job accuracy

* Opened and Close branch

* Money Management

* Recruit, Train and Manage Employees

STORE MANAGER

10/01 - 11/02 ACE Cash Express Fort Worth, TX

* Customer Service

* Electronic transactions of bill payments

* Cash receivables account posting, bank deposits

* Opening and closing of office

* Post receipts and turn in for record review

* Recruit and train new employees

Education:

Aug ‘74 - May ‘78 Fabens High School Fabens, TX

DIPLOMA

References Available Upon Request

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