Project Manager Management

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Donna Vetrano

**** **** *** **** *****, Apt. 11101

Houston, Texas 77027

Mobile: 713-***-****

E-mail: ********@*****.***

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Objective

Provide expert communications counsel and strategic execution to achieve key business objectives.

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Education

21 hours toward MA, Communication Studies

St. Mary's University, San Antonio, TX

BA, Journalism; minor, photography

Sam Houston State University, Huntsville, TX

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Employment History

Argo Group International Holdings Ltd., Aug. 2007 – present

Corporate Communications Director

• Responsible for developing and implementing strategic corporate communications plan for $2.5 billion dollar publicly traded global company.

• Manages strategic employee communications support for 10 operating companies (including a Lloyd’s syndicate) in 20+ locations.

• Led development of employee communications strategy and tactical implementation in international re-branding effort (2008); re-built intranet (2009) and manages corporate-level content (Sharepoint platform).

• Writes all press releases and manages distribution through Business Wire; responds to media inquiries.

United Services Automobile Association (USAA), Jan. 1993 – July 2007

USAA, Operational Member Communications Director, Aug. 2003 – July 2007

• Managed 11 employees, oversaw quality and effectiveness of all operational electronic and print (post-marketing) communications to 7.3 million members; worked with legislative affairs department to develop targeted communications to members regarding proposed legislation.

USAA, Communication Management Office Director, June 2001 – Aug. 2003

• Provided strategic communication counsel to executive management (chief financial officer, corporate planning officer); developed communication plans and implemented tactics.

USAA, Property & Casualty Co. Employee Communication Adviser, Feb. 2000 – June 2001

• Provided strategic communication advice and tactical support to P&C president on various P&C-wide initiatives, including several reorganizations.

USAA, Employee Communications Issues and Project Manager, Sept. 1993 – Feb. 2000

• Provided strategic execution of various high visibility projects including announcement and opening of new Western Operations Center (Phoenix Office); managed all HR communications; edited manager publication; developed communications module for project management class; developed and led quality improvement program for 150 corporate communications employees.

USAA, Life & Health Marketing Promotions Specialist, Jan. 1993 – Sept. 1993

• Wrote, edited, and oversaw design and printing of Life Company member newsletter, annuity brochures, and first cross-company marketing piece for new parents.

Southwest Texas Methodist Hospital, July 1986 – Oct. 1993

Public Relations Assistant Director, July 1989 – Oct. 1993

• Managed and directed daily operations and routine tasks supporting public relations, print shop and mailroom staffs; planned and executed all special events; coordinated media for annual black-tie fundraisers; responded to legislative issues affecting healthcare; continued to write all content and produce employee newsletter.

Coordinator/Special Events and Employee Newsletter Editor, July 1986 – July 1989

University Hospital, Sept. 1984 – April 1986

Publications Writer

• Responded to external media inquiries on daily basis; wrote and photographed for internal newsletter and external magazine; processed and printed all photo work in internal lab.

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Skills

• Persuasive writer -- able to translate complex language and concepts into engaging, actionable content for any audience,

• Expert internal/external communications planning -- develop communication strategies and execute tactical solutions.

• Social media champion.

• Comfortable with ambiguity, creative problem solver, organized project manager and relationship builder.

• A leader with a strong process and project management orientation.

• Proficient in MS Office Suite, Sharepoint, social media; able to quickly learn new technology.

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Professional Organizations

• Member, International Association of Business Communicators (IABC)

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Characteristics

• Dedicated, enthusiastic professional who takes pride in work.

• Able to balance stress with sense of humor.

• Enjoys juggling many high-profile projects simultaneously; organized.

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