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Customer Service Sales

Raleigh, NC, 27616
August 27, 2012

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**** ******* ***** ***** 973-***-****

Raleigh NC 27616


To obtain a position as a Customer Service Specialist that will utilize my enthusiasm, dedication and extensive work experiences to add significant value to an organization.


• Customer Service Representative with over seven of customer service experience including call center experience, sales experience, and extensive billing experience.

• Over 10 years of Community Outreach experience.

• Self- motivated, detailed- oriented and customer focused professional.

• Extremely productive in high volume, high stress environment.

• Excellent Interpersonal, Communication and Problem Solving Skills.


• Received Cablevision’s XSP Award for outstanding Customer Service.

• Received several Customer commendations.


• Extensive experience in Customer Relations

• Extensive experience in Customer Retention

Computer Skills

• Proficient in the following computer applications:

• Internet Research

• Microsoft Word, Excel, PowerPoint & Outlook


Contact Advisor

Lincoln Technical Institute West Orange NJ 06/2012-Present

• Making 150-200 outbound calls per day to prevent student from defaulting on their loans

• Run skip tracing to reach students

• Assist students with any concerns related to student loans and, admissions and financial aid

Retention and Sales Representative

Cablevision, Piscataway, NJ 12/2010 – 12/2011

• Answered and effectively resolved inbound calls for customers wishing to disconnect or downgrade their services.

• Researched, uncovered and tracked reasons for disconnects and followed through with effective resolutions.

• Accessed and updated customer accounts in the Cablevision’s IDA system.

• Participated in special projects and performed other duties as assigned.

Customer Care Representative

Cablevision, Newark, NJ 5/2009 – 10/2010

• Provided professional courteous, responsive and accurate Customer Service.

• Effectively and efficiently handled customer transactions in real time situations.

• Provided routine Customer Service billing support for various customer inquiries.

• Consistently and accurately documented customer information into database.

• Performed extensive troubleshooting to resolve real time customer issues.

Content Analyst 11/2007 – 8/2008

LexisNexis, New Providence, NJ

• Performed corporate data research via Internet,, Phone, and Email & SEC sources.

• Provided in-depth corporate financial updates of US. & International Companies.

• Performed merger and data transfer processes, troubleshoot outsource data and maintained accurate records.

• Attended meetings for ongoing updates.

Customer Service Representative 01/2004 – 12/2006

New York & Company, Wayne, NJ

• Responsibilities included general customer service duties, answering customer queries, problem solving and providing detailed information on new products.

• Provided support to the sales team ensuring that all sales and service objectives were met.

• Worked with new customers in the development of new accounts and the implementation of new systems.

• Assisted in the training of new customer service representatives and associates.

• Collaborated with customers to determine client needs and assisted as needed.

• Meticulously maintained & restocked inventory and assisted with general cashier duties.

Dietary Aide 6/2003 –1/2004

Sodexho, Livingston, NJ

• Recorded food intake of selected patients and assisted patient transportation.

• Reviewed and discussed requests, changes and inconsistencies in diets with patients and families.

• Delivered meals to patients on a specified agenda.

• Inspected prepared meals for conformance to prescribed diets for all patients.

• Relayed patient food request / comments to Dietary Technicians.


• Montclair State University, Bachelor of Arts in Sociology, May 2006

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