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Customer Service Manager

Denver, Colorado, 80234, United States
March 26, 2012

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**** *****, ****** ******* **, **411 - 720 *** ****

OBJECTIVE: Diesel & Industrial Technician

SUMMARY: I am a highly motivated individual with a proven ability to learn quickly, create, implement, and maintain procedures both old and new in any environment. I further possess the ability to meet heavy work assignments and deadlines under strict time constraints. In addition to my strong commitment and desire to succeed in every assigned task, I am able to work independently or as a team, with a unique ability to communicate effectively on all levels.


Universal Technical Institute (UTI) – Houston, TX Diploma: Diesel/Industrial Technology Graduation Date: August 3, 2007 GPA: 3.41


1 Automotive Engines & Repair 2 Diesel Fuel Systems 3 Truck Power Trains

4 Brakes 5 Diesel Engine Accessories 6 Transport Refrigeration

7 Climate Control 8 Electronic Fundamentals 9 Hydraulic Applications

10 Truck Brakes & Chassis 11 Electronic Technology 12 Truck Preventative Maintenance

13 Diesel Engines 14 Electronic Diagnostics 15 Automotive Undercar

Del Mar College – Corpus Christi, TX Area of Study: English/Math Attended: 1 year

Mary Carrol – Corpus Christi, TX Diploma: General Studies Graduated: 09/1997


1 Bilingual – Spanish

2 Windows, Email & Internet


UTI Perfect Attendance


EPA Certified Section 609

08/11-01/12 RSC Equipment

1 repair rental equipment and have ready for customers.

2 maintain equipment, oil changes, electrical repairs , checking equipment for proper function.

3 maintain shop clean and orderly.

09/10-07/11 Travel centers of america

1 perform oil changes, inspect trucks for defects. Diesel technician level 2 Laredo, TX

2 Replace tires on trucks/trailers. Repair tires.

3 Install wheel seals, brake shoes.

09/08-09/10 First Transit Diesel Mechanic Level C Aurora, CO

1 Inspect busses in a timely manner

2 maintain the shop clean and orderly

3 provide oil changes and small repairs on busses

07/07-08/08 Professional Drywall Floater/Construction Corpus Cristi, TX

1 prepare interior house for drywall installation

2 Assyst customers in final product expectations

3 Install drywall, apply texture, tape and float

10/04-06/07 Hewlett Packard Packer/Line Assembly Houston, TX

1 Accurately assemble computer parts when needed

Professionally Maintain inventory and stock of warehouse

Maintain warehouse in a clean and orderly fashion

Assist other employees with tasks when necessary

10/03-10/04 Golden Corral Server Corpus Christi, TX

Provided outstanding customer service to all customers

Maintain clean tables to eliminate wait time for customers to be seated

Replenished drinks for customers and offered them assistance with food selections

Maintain clean and orderly restrooms that are sanitized and free of debris

09/1997-10/03 Mandarin Garden Restaurant Busser/Server Corpus Christi, TX

Welcoming customers into restaurant with a friendly and professional attitude

Maintain a clean and orderly facility at all times

Provided excellent customer service to all customers

Responsible for assisting customers with phone orders


11310 melody 9-102 norghlenn co, 80234 720 *** ****


Alfredo Huerta General Manager, Golden Corral (361) ***-****

Annie Fang General Manager, Mandarin Garden (361) ***-****

Jackson Windham Inventory Control Supervisor, Hewlett Packard (281) ***-****

Manuel Martinez Shop foreman(Travel centers) (956) ***-****

Pedro martinez shop foreman(travel centers) (956***-****

Casey Symonds Sr. Branch Manager 361-***-****

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